Customer service information
Customer Service Information
How to contact us for service
Eskom’s Customer Service Contact Centre consists of 7 Regional sites providing telephonic, fax, email, mail and SMS service channels for customer service, 24 hours a day, 7 days a week.
Eskom’s Customer Service Contact Centre consists of 7 Regional sites providing telephonic, fax, email, mail and SMS service channels for customer service, 24 hours a day, 7 days a week.
Eskoms billing system FAQs
Eskom's Distribution Group has implemented a new billing and customer information system called CC&B (Customer Care & Billing System).
Eskom's Distribution Group has implemented a new billing and customer information system called CC&B (Customer Care & Billing System).
Payment options
You can now pay your Eskom account at thousands of convenient payment points nationally
You can now pay your Eskom account at thousands of convenient payment points nationally
Understanding my bill
We are proud of our bill format, which contains information and concepts our customers asked for, combined with International Best Practice and South African Best Practice ideas.
We are proud of our bill format, which contains information and concepts our customers asked for, combined with International Best Practice and South African Best Practice ideas.
Prepaid electricity
These webpages provide information about the Eskom electrification projects and associated prepayment developments
These webpages provide information about the Eskom electrification projects and associated prepayment developments
