CS Mobile Services

1.Submit meter readings

(SPU)

Step 1; Enter your meter read date (yyyymmdd).

Step 2; Submit  your meter reading for the required meter

*Where smart meters are being rolled out this option will not apply

2.Summarised Bill Amount Due

(SPU/LPU)

You will be able to view  your :

Total Balance Due as of your last Bill including arrears if applicable; Due Date

Further queries on balances will be handled by the Contact Centre on 08600 375 66

3.View last bill details

(SPU/LPU)

You will be able to view the following details:

Billing Date; Balance Brought Forward; Payments Received; Adjustments; Monthly Charges; and Total Due

4.View account details

(SPU/LPU)

You will be able to view the following account details:

Name; Postal Address; e-mail address; fax number

5.View premise details

(SPU/PP/LPU)

You will be able to view their premise details:

Premise description; Premise ID; Service Point ID; Pole number

6.Submit meter read remarks

(SPU)

You can select from the following list for problems with their meter. You will be given a reference number on submitting the remark which can be used for follow up. An sms will also be sent with the reference number.

1. Bees in Box, 2. Snake in Box, 3. Meter Box Damaged, 4. Reading Not Visible

7.Update Primary Cell Number

((SPU/PP/LPU)

You can change the cellphone number you wish to use to receive sms communication and reference numbers

8.Bill Delivery Method

(SPU/LPU)

You can view the methods by which you currently receive your bill. To update the delivery method you will need to contact the Contact Centre via fax, sms, email or phone

9.Select an Account

(SPU/LPU)

If you have multiple accounts you may go back to the accounts list from the Main Menu. You will need to select the account you wish to transact with.

10.Deregister

(SPU/PP/LPU)

You can stop using the service by deregistering. You will remain an Eskom customer but will no longer be registered on CS Mobile