Troubleshooting tips

Activity

Tip

Save the number in your phone for easy access

Have your details ready, once you dial *120*6937566# you need to enter the details immediately. If you wait to look for your information the system will time you out after  approximately 15 seconds

Choose a 4 Digit PIN you will remember easily, you will need it to Login

Choose a security question you will remember easily, you will need it to retrieve your PIN

Ensure you are using the 13 Digit ID number or foreign passport number or CK number or Trust number of the owner of the Eskom account . Have your 10 digit Eskom account number ready

Please check if you have a signal where you are. If the cell phone signal drops this will also drop your session.

If you encounter any error messages be sure to record the exact message. This way when you contact Eskom they are able to assist

The maximum allowable length of each session is 3 minutes and then you will be timed out. You will be able to log back in to continue from where you left off