Tuesday, 19 May 2020: Eskom has
resumed meter reading services in all its areas of supply in Gauteng. The
customer meter reading was suspended in March 2020 due to restrictions of the national
lockdown. At the time, Eskom prioritised
what it deemed as critical services. This means the readings will now be based
on customers’ actual consumption, and not estimated based on their historic
consumption as was applied during level five of the lockdown period.
Eskom is gradually
bringing some services back in line with national alert level four of the lockdown,
and the power utility is now able to conduct meter reading services. Eskom has put measures in
place to contain any possible spread or infection of Covid-19, while providing
service to its customers. Eskom would like to reassure customers that its employees are equipped
with their regular personal protective equipment (PPE), as well as the Covid-19
protocols of maintaining a social distance. The practice of preventative
hygiene measures will also be adhered to by our employees and contractors. Customers are urged to grant Eskom access to the meters, and that those
who are able to submit their own meter readings are encouraged to do so
according to their billing cycles as indicated on their statements.
In
addition, Eskom continues to prioritise and respond to power failures, any emergencies
posing a danger to the public, such as low-hanging conductors, essential
maintenance and prepaid token-related enquiries.
Eskom Customer Service Hubs
remain closed at this level of the lockdown, and customers are advised to
contact the power utility through one of the following channels: the Contact
Centre on 08600 37566, the Eskom App, e-mail – customerservices@eskom.co.za
or via SMS on 35328.
ENDS