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Skip Navigation LinksHome>Media Room>In preparation for the upcoming severe weather, save the link to Eskom’s Chatbot to report power outages
In preparation for the upcoming severe weather, save the link to Eskom’s Chatbot to report power outages
Thursday, 26 August 2021: The South African Weather Service has issued a warning that parts of the country may experience severe weather conditions from 27 to 29 August 2021. Severe weather often affects power systems and may cause unplanned power interruptions.  We urge affected customers to be patient and to treat all electricity appliances as live during this time.
 
Eskom would like to appeal to the customers to save the link to Eskom’s fault reporting Chatbot, Alfred, at https://alfred.eskom.co.za/chatroom/ before the weather sets in. Alfred will assist with logging electricity faults and giving immediate feedback, without having to call the Contact Centre. The Chatbot is quicker, responsive and is monitored 24 hours a day, 7 days a week and can give customers feedback too.
 
Alternatively, customers can download the MyEskom Customer App, which is available on the Google Play Store and the iPhone App Store. The App allows users to log a fault and immediately provides a reference number needed to track progress on their fault. Click on the following link to download the MyEskom Customer App: https://www.eskom.co.za/CustomerCare/Pages/AppSelfService.aspx.
 
 
To report a fault, you need to provide your meter or account number.
   
ENDS