Contact us
Note that this Prepayment Web Site is not suitable to log general customer service requests or related problems.
For customer service requests or faults, contact instead your nearest Eskom office or phone the Eskom National Contact Centre at : 086-003-7566
Additional contact information can also be found under main Eskom Website.
The Eskom Prepayment team operates from the Eskom Academy of Learning (old Convention Centre) in Midrand. Click on the “Directions” icon on the map below for detailed directions.
Eskom Academy of Learning
The following contact details are for the prepayment personnel that co-ordinate prepayment development projects for Eskom. In addition, there are many regional representatives that are responsible for the operational issues in the various Eskom Regions and their contact details are not included on this site.
| Vending Related | |||||||||||||||||||||
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Deon van Rooi |
Prepayment Development Manager |
011-651-6724 |
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Martin Masoleng |
Senior Prepayment Advisor |
011-655-2038 |
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Mbali Biyela |
Senior Prepayment Advisor |
011-655-6833 |
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Charmaine Lerefolo |
Assistant Officer (prepayment) |
011-690-4067 |
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| Meter Related | |||||||||||||||||||||
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Mohamed Omar |
SCOT Study Committee |
011-871-2351 |
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Jimmy O’Kennedy |
Chief Engineer (prepayment) |
011-655-2510 |
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Edison Makwarela |
Senior Consultant (prepayment) |
011-690-4065 |
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Khutso Mokuwe |
Senior Quality Assurance Advisor |
011-629-5419 |
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Naughty Kgomo |
National Training Officer and training material development |
011-629-5333 |
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Key Management & Certificate Related
| Key Management Centre | |||||||||||||||||||||
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Tel: 011-690-4067 |
Fax: 011-690-4195 |
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For any complaints or compliments for the KMC, please register them at [email protected], alternatively make use of the KMC contact details.
Note: For KMC/Certificate request procedures and forms, look at the Processes and Procedures under the Vending page.