Contact Information
Head office physical address:
Megawatt Park
Maxwell Drive
Sunninghill
Sandton
Switchboard: +27 11 800 8111
Head office postal address:
PO Box 1091
Johannesburg
2001
Email: [email protected]
![Image of Megawatt Park](https://www.eskom.co.za/wp-content/uploads/2021/01/eskom-megaext05-768x513.jpg)
![](https://www.eskom.co.za/wp-content/uploads/2022/02/ChatBOT1-150x150.png)
Customer chatbot
Hi, I’m Alfred, Eskom’s chatbot!
Click here to report your power fault. No queue, no holding on.I will give you a reference number and can give you feedback on previously reported faults.
I am ready to help you now.
![](https://www.eskom.co.za/wp-content/uploads/2021/07/Mobile.png)
MyEskom Customer App
This App provides Eskom customers with self-service capabilities such as account, billing, and meter reading functionality. The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited
![](https://www.eskom.co.za/wp-content/uploads/2021/08/Email2-150x150.png)
Email
For your convenience and instant response, please use one of our Self-Services channels
- To report power outages , please use Alfred, Our Chatbot https://alfred.eskom.co.za/chatroom/
- For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or CS Online, https://csonline.eskom.co.za
- For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:
Resubmit your query to [email protected] (All regions)
Please ensure that your email has the relevant email subject heading as follows:
- For Applications related queries, please use #Application and the Province your request relates to.
- For Accounts related queries, please use #Accounts and the Province your request relates to.
- For Move In / Move Out related queries, please use #MIMO and the Province your request relates to.
- For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to.
In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
![](https://www.eskom.co.za/wp-content/uploads/2021/07/CallCentre.png)
Share Call number
08600(Eskom) or 0860037566
Please have the following ready before you call: Account number, meter number, pole number, address details and your contact details.
Register on
https://CSonline.eskom.co.za
Use our website
http://www.eskom.co.za
Report Fraud, Corruption and
Illegal activities at:
0800 11 27 22
Investor relations: +27 11 800 2775
Email: [email protected]
Forensic investigations:
Email: [email protected]
Eskom Development Foundation:
+27 11 800 8111
Email: [email protected]
Eskom Finance Company
[email protected]
Promotion of Access to Information Act requests:
Email: [email protected]
Directions to Megawatt Park
![Image of map to Megawatt Park.](https://www.eskom.co.za/wp-content/uploads/2021/01/MWP1-768x485.jpg)
Directions to the Eskom Academy of Learning (EAL)
![Image of map to Eskom Academy of Learning](https://www.eskom.co.za/wp-content/uploads/2021/01/EAL_MAP-768x576.jpg)