Head office physical address:
Megawatt Park
Maxwell Drive
Sunninghill
Sandton
Switchboard: +27 11 800 8111
Head office postal address:
PO Box 1091
Johannesburg
2001
Email: MediaDesk@eskom.co.za
Customer chatbot
Hi, I’m Alfred, Eskom’s chatbot!
Click here to report your power fault. No queue, no holding on.I will give you a reference number and can give you feedback on previously reported faults.
I am ready to help you now.
MyEskom Customer App
This App provides Eskom customers with self-service capabilities such as account, billing, and meter reading functionality. The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited
Email
For your convenience and instant response, please use one of our Self-Services channels
Resubmit your query to customerservices@eskom.co.za (All regions)
Please ensure that your email has the relevant email subject heading as follows:
In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
Share Call number
08600(Eskom) or 0860037566
Please have the following ready before you call: Account number, meter number, pole number, address details and your contact details.
Register on
https://CSonline.eskom.co.za
Use our website
http://www.eskom.co.za
Forensic investigations:
Email: Investigate@eskom.co.za
Eskom Development Foundation:
+27 11 800 8111
Email: CSI@eskom.co.za
Eskom Finance Company
EFCEnquiries@eskom.co.za
Investor relations: +27 11 800 2775
Email: InvestorRelations@eskom.co.za
Whistle-blowing hotline:
+27 11 800 112 722
Promotion of Access to Information Act requests:
Email: PAIA@eskom.co.za