Contact Information

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Head office physical address:
Megawatt Park
Maxwell Drive
Sunninghill
Sandton

Switchboard: +27 11 800 8111

Head office postal address:
PO Box 1091
Johannesburg
2001

Email: MediaDesk@eskom.co.za  

Image of Megawatt Park
Customer chat-bot

Customer chatbot
Hi, I’m Alfred, Eskom’s chatbot!
Click here to report your power fault. No queue, no holding on.I will give you a reference number and can give you feedback on previously reported faults.
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MyEskom Customer App

MyEskom Customer App
This App provides Eskom customers with self-service capabilities such as account, billing, and meter reading functionality.  The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited

Email

Email
For your convenience and instant response, please use one of our Self-Services channels 

  1. To report power outages , please use Alfred, Our Chatbot    https://alfred.eskom.co.za/chatroom/  
  2. For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app(for Android click here to download; and for the IOS version please click here to download) or  CS Online, https://csonline.eskom.co.za
  3. For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:

Resubmit your query to customerservices@eskom.co.za   (All regions)

Please ensure that your email has the relevant email subject heading as follows:

  • For Applications related queries, please use #Application and the Province your request relates to.
  • For Accounts related queries, please use #Accounts and the Province your request relates to.
  • For Move In / Move Out related queries, please use #MIMO and the Province your request relates to.
  • For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to. 

In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.

Share Call number

Share Call number
08600(Eskom)  or  0860037566 
 Please have the following ready before you call:  Account number, meter number, pole number, address details and your contact details.

Register on 
https://CSonline.eskom.co.za

Use our website
http://www.eskom.co.za 

Website
Email: webmaster@eskom.co.za 
(Please note that this address is for website related matters only.  Please use the Customer Services email address for electricity supply enquiries)

Forensic investigations:
Email: Investigate@eskom.co.za

Eskom Development Foundation:
+27 11 800 8111
Email: CSI@eskom.co.za

Eskom Finance Company
EFCEnquiries@eskom.co.za

Investor relations:  +27 11 800 2775 
Email: InvestorRelations@eskom.co.za 

Whistle-blowing hotline: 
+27 11 800 112 722

Promotion of Access to Information Act requests:
Email:  PAIA@eskom.co.za

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Directions to Megawatt Park

Image of map to Megawatt Park.
FROM PRETORIA:
  1. Take the Ben Schoeman (M1) highway to Johannesburg.
  2. Stay on the Johannesburg highway, and exit at the Woodmead offramp.
  3. At the top of the offramp, turn right at traffic lights onto R55 to Woodmead.
  4. Straight over first traffic lights (Woodlands Drive, Dunwoody Centre on the Left)
  5. At next traffic lights, turn left into Maxwell Drive (R564)
  6. At next robot turn right into ESKOM Head Office entrance (security boom at the gate)

Once through the ESKOM gates:
* Ahead is a traffic circle, turn right at the circle
* Visitor’s parking is on your left

FROM ROODEPOORT:

  1. Take Western Bypass (N1), and exit at the Rivonia offramp.
  2. At traffic lights at bottom of offramp, turn left and immediately move to the right before the next traffic lights.
  3. At these traffic lights, turn right into Witkoppen Road, travelling parallel to the freeway.
  4. Straight over first traffic lights (Bowling Road, Sunninghill Hospital on left).
  5. Continue to next traffic lights, and cross straight over into ESKOM Head
    Office entrance (security boom at the gate).

Once through the ESKOM gates:
* Ahead is a traffic circle, turn right at the circle
* Visitor’s parking is on your left

FROM JOHANNESBURG:
  1. Take M1 North to Pretoria, and exit at Woodmead offramp. 
  2. Follow road left through yield sign onto Kyalami Road. 
  3. Straight over first traffic lights (Woodlands Drive, Dunwoody Centre on the left). 
  4. At next traffic lights, turn left into Maxwell Drive (R564).
  5. Turn right into ESKOM Head Office entrance (security boom at the gate).

Once through the ESKOM gates:
 * Ahead is a traffic circle, turn right at the circle
 * Visitor’s parking is on your left

Directions to the Eskom Academy of Learning (EAL)

Image of map to Eskom Academy of Learning
Coordinates:
    S 25′ 59.32′   E 28′ 10.14′ 
 
From Sandton/Roodepoort
  • Take the Ben Schoeman Highway to Pretoria (N1).
  • Take the Allandale Rd. Midrand off-ramp.
  • Turn right at the off-ramp (You will be crossing the highway).
  • Continue through the Allandale road and turn left at the next traffic light onto the K101 Road (R101 Grand Central/Valhalla sign). Continue straight for 2.7 km (crossing Le Roux and West Roads).
  • At the fourth traffic light, turn right into Dale Road and continue straight for 2.1 km.
  • Cross a traffic light and continue straight for 0.6 km. The entrance to the Eskom Academy of learning is on your right.
 
From Pretoria
  • Take the Ben Schoeman Highway to Johannesburg (N1).
  • Take the Olifantsfontein Road off-ramp.
  • Turn right at the top of the off-ramp and continue straight.
  • Cross the traffic lights and continue straight.
  • At the four-way stop, turn right into Allan Road and continue for approx. 3.7 km, passing two stop signs.
  • At the traffic lights, turn left into Dale road.
  • Continue straight for 0.6 km. The entrance to the Eskom Academy of learning is on your right.
 
From Kempton Park
  • From the Civic Centre, continue along the CR Swart Road in a westerly direction, following the Cloorkop and later the R561 sign.
  • Turn Left at the R561 Halfway House sign and continue straight for 8.2 km (crossing Setter Road).
  • Turn right onto the K101 (R101 Grand Central/Valhalla sign) and continue for 2.7 km (crossing Le Roux and West Roads).
  • At the fourth traffic light, turn right into Dale Road and continue straight for 2.1 km.
  • Cross a traffic light and continue for 0.6 km. The entrance to the Eskom Academy of learning is on your right.
 
From East Rand
  • From the N3 (N1) Pretoria highway to Johannesburg, take the N1 North Pretoria off-ramp and merge onto the Ben Schoeman Highway.
  • Take the Allandale Midrand off-ramp.
  • Turn right at the top of the off-ramp (You will be crossing the highway).
  • Continue through Allandale Road and turn left at the next traffic light onto the K101 Road (R101 Grand Central/Valhalla sign). Continue straight for 2.7 km (crossing Le Roux and West Roads).
  • At the fourth traffic light, turn right into Dale Road and continue straight for 2.1 km.
  • Cross a traffic light and continue straight for 0.6 km. The entrance to the Eskom Academy of learning is on your right.
 
From O R Tambo International Airport
  • Follow the R24 Johannesburg highway and take the N3 (N1) Pretoria Highway
  • From the N3 (N1) Pretoria highway to Johannesburg, take the N1 North Pretoria off-ramp and merge onto Ben Schoeman Highway.
  • Take the Allandale Rd, Midrand off-ramp
  • Turn right at the top of the off-ramp (You will be crossing the highway).
  • Continue through the Allandale Road and turn left at the next traffic light onto the K101 Road (R101 Grand Central/Valhalla sign). Continue straight for 2.7 km (crossing Le Roux and West Roads).
  • At the fourth traffic light, turn right into Dale Road and continue straight for 2.1 km.
  • Cross a traffic light and continue straight for 0.6 km. The entrance to the Eskom Academy of Learning is on your right.
 
Contact:
  • Eskom Convention Centre   011 651 6111