For your convenience and instant response, please use one of our Self-Services channels 

1. To report power outages , please use Alfred, Our Chatbot    https://alfred.eskom.co.za/chatroom/  
2. For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or  CS Online, https://csonline.eskom.co.za
3. For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:

Resubmit your query to [email protected]   (All regions)

In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.