Digital Plaforms
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Eskom Pop-up Offices
To ensure that we are accessible to our customers, the Eskom Customer Services teams will be establishing pop-up offices to address general customer services queries including KRN2 recoding/updating issues.
Please take note of the documents required in order to get assistance.
Contact Information
Other Contact Details
For your convenience and instant response, please use one of our Self-Services channels
- To report power outages , please use Alfred, Our Chatbot https://alfred.eskom.co.za/chatroom/
- For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or CS Online, https://csonline.eskom.co.za
- For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:
Resubmit your query to [email protected] (All regions)
In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
Share Call number
08600(Eskom) or 0860037566
Please have the following ready before you call: Account number, meter number, pole number, address details and your contact details.
Addresses
