Hi, I’m Alfred, Eskom’s chatbot!
Click here to report your power fault. No queue, no holding on.I will give you a reference number and can give you feedback on previously reported faults.
I am ready to help you now.
MyEskom Customer App
This App provides Eskom customers with self-service capabilities such as account, billing, and meter reading functionality. The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited
For your convenience and instant response, please use one of our Self-Services channels
- To report power outages , please use Alfred, Our Chatbot https://alfred.eskom.co.za/chatroom/
- For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or CS Online, https://csonline.eskom.co.za
- For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:
Resubmit your query to [email protected] (All regions)
Please ensure that your email has the relevant email subject heading as follows:
- For Applications related queries, please use #Application and the Province your request relates to.
- For Accounts related queries, please use #Accounts and the Province your request relates to.
- For Move In / Move Out related queries, please use #MIMO and the Province your request relates to.
- For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to.
In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
Share Call number
08600(Eskom) or 0860037566
Please have the following ready before you call: Account number, meter number, pole number, address details and your contact details.