Say Hello to DIY

We’ve got a new self-service Interactive Voice Response system which now allows you to:

  • Input your meter reading
  • Report an interruption of power supply
  • Get the balance of your account
  • Request a copy of your bill
  • Update your details and
  • Get progress feedback on previously reported fault
All without having to wait for an agent to become  available.  08600 37 566 is the number to call

For a quick and easy communication with Eskom, use one of our digital channels, or experience our upgraded contact centre telephony system!

All you need is your account or meter number and you’re good to go! This is how we save you time and give you an even better experience with Eskom.  While the IVR is an efficient way to engage with Eskom, please remember it is still far easier to use our self service channels:

But if you prefer to dial our interactive voice response technology is ready to take your call!   08600 37 566