CS Online
View bills, submit your meter readings, log a fault and much more through the CSOnline web portal
MyEskom Customer App
Alfred, the Eskom chatbot
Just Energy Transition (JET)
Moving Eskom to a sustainable future through the Just Energy Transition (JET) programme and related projects
Eskom media statements
Complaint handling process
We define a complaint as any expression of dissatisfaction by a customer in relation to the product or service rendered to the customer.
At Eskom, we always try to give our customers the best service, but we may not always meet customers’ expectations.
In an event where you have a complaint, the process below details how the complaint will be handled. We aim to resolve your complaints in a fair, timely, and reasonable manner.
School yard
Corporate Social Investment
Divisions
Electricity Generation
Eskom's power stations operate 365 days a year. Like most other power utilities Eskom's Generation Group maintains a varied portfolio of plant: gas turbine, hydroelectric, pumped storage and nuclear units in addition to the coal fired plant.
Transmission
Transmission has a mandate to reliably control, maintain, plan, expand and provide access to an interconnected transmission system and to trade energy, influence customer demand and effect opportunities in the SADC region.
Distribution
Eskom Distribution plays a major role in distributing electricity to the country. Making sure we deliver electricity to our customers exercising safety at all times.