Complaint handling process:

We define a complaint as any expression of dissatisfaction by a customer in relation to the product or service rendered to the customer.
At Eskom, we always try to give our customers the best service, but we may not always meet customers’ expectations.
In an event where you have a complaint, the process below details how the complaint will be handled. 

Lodging a complaint:
If you have a complaint about any aspect of our service, please contact us on any of the channels below:

Call: 086 00 ESKOM or 086 00 37566

Contact the Customer Executive responsible for your account (for Key Accounts)

Provincial Customer Connects on how to contact Eskom on Eskom website.

Click here  for a detailed customer handling process

For all other queries (application-related service requests, move in and move out, account-related service requests, disconnection, and credit extension-related service requests), kindly submit your request/query to the following emails addresses:

It is also very important to ensure that your email has the CORRECT SUBJECT HEADING to assist in categorising the query/request and to aid in effectively dealing with your query.

·       For Applications-related queries, please use # Application as the subject heading

·       For Move In / Move Out-related queries, please use # MIMO as the subject heading

·       For Accounts-related queries, please use # Accounts as the subject heading

·       For Disconnections and Credit Extensions, please use # DCE as the subject heading

At Eskom, we strive to provide our customers with the best service possible. However, if we fell short of meeting your expectations, the process here explains how your complaint will be addressed.