Complaint handling process

Click on all the images to view the process, for each province

Complaint handling process

We define a complaint as any expression of dissatisfaction by a customer in relation to the product or service rendered to the customer.
At Eskom, we always try to give our customers the best service, but we may not always meet customers’ expectations.
In an event where you have a complaint, the process below details how the complaint will be handled. We aim to resolve your complaints in a fair, timely, and reasonable manner.

Lodging a complaint

If you have a complaint about any aspect of our service, please contact us on any of the channels below:

Call: 086 00 ESKOM or 086 00 37566

MyEskom Customer App (you can download our app on Play Store)

Contact the Customer Executive responsible for your account (for Key Accounts)

Provincial Customer Connects on how to contact Eskom on Eskom website


CLICK HERE to download the stages of the complaint handling process.
For complaints directed at the Eskom Executives, please complete this complaint handling form

How to contact Eskom
Northern Cape
Western Cape
Eastern Cape
Free state
KwaZulu Natal
Norht West