Complaint handling process

Click on all the images to view the process, for each province

Complaint handling process

We define a complaint as any expression of dissatisfaction by a customer in relation to the product or service rendered to the customer.
At Eskom, we always try to give our customers the best service, but we may not always meet customers’ expectations.
In an event where you have a complaint, the process below details how the complaint will be handled. We aim to resolve your complaints in a fair, timely, and reasonable manner.

Lodging a complaint

If you have a complaint about any aspect of our service, please contact us on any of the channels below:

Call: 086 00 ESKOM or 086 00 37566
SMS: 35328
Email: customerservices@eskom.co.za

CLICK HERE to download the stages of the complaint handling process.
For complaints directed at the Eskom Executives, please complete this complaint handling form

Eastern Cape
Gauteng
Limpopo
Northern Cape
Western Cape
Free state
KwaZulu Natal
Mpumalanga
Norht West