Customer newsletter and announcements

Complaint handling process

We define a complaint as any expression of dissatisfaction by a customer in relation to the product or service rendered to the customer.
At Eskom, we always try to give our customers the best service, but we may not always meet customers’ expectations.
In an event where you have a complaint, the process below details how the complaint will be handled. We aim to resolve your complaints in a fair, timely, and reasonable manner.

Lodging a complaint

If you have a complaint about any aspect of our service, please contact us on any of the channels below:

MyEskom Customer App (you can download our app on Play Store)

Contact the Customer Executive responsible for your account (for Key Accounts)

Provincial Customer Connects on how to contact Eskom on Eskom website

CLICK HERE to download the stages of the complaint handling process.

For complaints directed at the Eskom Executives, please complete this complaint handling form

For all other queries (application-related service requests, move in and move out, account-related service requests, disconnection, and credit extension-related service requests), kindly submit your request/query to the following emails addresses:

How to contact Eskom
Gauteng
Northern Cape
Limpopo
Western Cape: How to report and track electricity supply faults.
Eastern Cape
KwaZulu Natal
Mpumalanga
North West
Western Cape: How to use MyEskom Customer App