Self-read meter readings

Eskom's self-read meter readings put you in charge of your electricity bill

As an Eskom customer you can now read and submit your own electricity meter readings on a monthly basis using a channel of your choice.  
When you submit your self-read meter readings to Eskom you have peace of mind that your bill is accurate, and you will see when your electricity expenditure goes up. This way you can better manage your account, keep your bill low and control how much you use. You can count on only paying for what you have used.
 


When to submit your meter readings
Ensure your monthly bill is accurate. Submit your meter readings within the specified window period.

How to read your electricity meter
Ensure your self-read meter readings are valid. Follow our easy guide to read your electricity meter correctly.
How to troubleshoot your electricity bill 
Ensure you stay in the know with your energy consumption. See what could lead to an increased electricity bill.

How to submit your self-read meter readings

MyEskom Customer App
The MyEskom Customer App is a user-friendly self-service portal that allows you to submit your meter readings from the convenience of your smartphone or tablet.

Customer Service Online
CSOnline offers a comprehensive list of self-service options, making it easy for you to streamline your monthly account activities, such as submitting your meter readings.​

Estimated meter reading date

Ensure up-to date monthly billing with your estimated meter reading date:

Did you know that as an Eskom customer, you can submit your monthly self-read meter readings via the  MyEskom Customer App or via the online portal, Customer Service Online. It is important to know that you need to submit your meter reading within a specific window period to ensure that it is included in your next electricity bill.  It’s easy to find your window period. Simply consult your Eskom electricity bill to find your next estimated meter reading date. Your meter readings should be submitted one to two days before this date. Any readings submitted outside of this window period will unfortunately not be used to calculate your next bill.

 

How to read your Eskom electricity meter

  • Reading your electricity meter is easier than you think! It may be a little tricky the first-time round, but it really is very simple.
  • Please always submit only the numbers to the left of the comma on your meter, even if they are zeros.
  • If your meter does not use a comma but you have numbers on the far right that are in a different colour e.g. red dials, do not record them in your meter reading.
  • The comma, any number to the right of the comma, or any number in a different colour is not required. Should you include it, your meter reading will be invalid and will be declined by the Eskom system.

Types of electricity meter dials:

There are various types of electromechanical meters. The images below show the 4, 5 and 6 dial meters.
Your meter could have up to 9 numbers, the comma could be in black, or your meter could not have a comma at all.

Read four numbers from left to right.
Exclude any numbers to the right of the comma.

Read six numbers from left to right.
Exclude any numbers to the right of the comma.

Read five numbers from left to right.
Exclude any numbers to the right of the comma.

Read six numbers from left to right.
Other meters may have 7, 8 or 9  numbers. In these cases, read all the numbers.

Elster A1100 kWh meter

This meter has 6 dials and does not feature a comma or any decimal digits. Read all six digits, e.g. 000013.
Elster A1100 kWh meter
 
This meter comes with 6 dials and one decimal dial in red. Read the black dials only,
do not read the red dial. Only read the digits to the left of the comma, e.g. 216222.
Actaris kWh meter

This Actaris meter has 6 dials and one decimal dial in red. Read the black dials only, do not read the red dial.
Only read the digits to the left of the comma, e.g. 024641.
Actaris kWh meter
 
This meter has 5 dials and one decimal dial in red. Read the black dials only, do not read the red dial.
Only read the digits to the left of the comma, e.g. 00000
Landis & Gyr digital kWh meter
 
This digital meter displays 6 digits and 2 decimals. Only read the digits to the left of the comma,
do not read the decimal, e.g. 000010.
Actaris Digital kWh meter

This meter features 6 digits and one decimal. Only read the digits to the left of the comma, do not read the decimal,
e.g. 000007.
Itron ACE1000 kWh meter
 
This Itron meter comes with 5 dials and one decimal dial in red. Read the black dials only, do not read the red dial.
Read only the digits to the left of the comma, e.g. 00002.
Schumberger meter
 
This meter has 5 dials and one decimal dial in red. Read the black dials only, do not read the red dial.
Only read the digits to the left of the comma, e.g. 00002.
Mitsubishi kWh meter
 
The Mitsubishi meter comes with 6 dials. Read all six dials, e.g. 041107.
Note: If you have difficulty viewing the numbers on your electricity meter because of a dirty or damaged glass, let us know, and we will gladly come out and fix it for you. 

Troubleshoot your electricity bill

Troubleshoot your electricity bill for complete peace of mind

Stay on top or your energy consumption by familiarising yourself with your household’s usage patterns. This will allow you to manage your bill and any significant increase in your consumption which may affect your monthly electricity bill.

Click here for more information on how to use electricity smartly.

Factors that may influence your electricity bill:

  • Check to see if there are additional charges on your account that month. These could be attributed to call-out fees, meter test fees or increased deposit installments.
  • Your meter-reading may have been under estimated occasionally and an actual meter reading now may increase your electricity bill. This means a billing correction has been made.
  • Should you be on a time-of-use tariff, bear in mind that there will be significant adjustments in your total electricity bill when the tariff changes in each season, from Low Demand (September to May) to High Demand (June to August).
  • Generally, in winter, your household’s usage increases as family members take more hot baths, run heaters and make use of lighting for longer periods of time due to it getting dark earlier.

We all need to pay for what we use:

Remember, in order for you and you family to keep enjoying the benefits of electricity, and for us to keep supplying it, we require you, as an Eskom customer, to take responsibility and keep your payments up to date.
 Eskom will negotiate a repayment period with you should you have a substantial amount to pay due to meter reading corrections. All legal principles will apply, and the repayment amount will be calculated at the applicable historic tariffs – interest will not be charged.

Submit your meter readings via the MyEskom Customer App

Submitting your self-read meter readings has never been easier! The MyEskom Customer App is a user-friendly self-service platform that offers you the ability to manage your Eskom account from the convenience of your smartphone or tablet. Download the MyEskom Customer App today from the Google Play Store or the iPhone App Store.

Play Video
Want to know how to submit your self-read meter readings via the MyEskom Customer App? Then have a quick look at our simple step-by-step video guide and you’ll be up and running in no time!

Submit your meter reading via Customer Service Online

Convenience at your fingertips. Submit your meter readings via CSOnline:

As an Eskom customer, you have online access to your electricity account via Customer Service Online (CSOnline). This website offers a comprehensive list of self-service options, making it easy for you to streamline your monthly account activities, such as submitting your self-read meter reading.
Play Video

Our easy to follow step-by-step video will guide your through the process of submitting your monthly self-read meter readings via CSOnline. Enjoy hassle-free self-service, time after time.