Contact electricity pricing and links

Back to Tariffs home

Where to find more information regarding Tariffs & Charges: 

Tariffs and charges queries coordinator:
E-mail:   [email protected]   (English only) PLEASE NOTE ONLY GENERAL TARIFF ENQUIRIES ARE HANDLED BY THIS DEPARTMENT AND NOT METER/ ACCOUNT ENQUIRIES.

 FOR ACCOUNT / METER SPECIFIC ENQUIRIES:

For your convenience and an instant response, please use one of our self-service channels below to report electricity supply problems, check account balances and to submit meter readings.

  • MyEskom Customer app which you can download (for Android click here to download; and for the IOS version please click here to download)
  • Or use the self-service features on our Telephony System by calling 0860037566 and follow the voice prompts. For all other queries (application-related service requests, move in and move out, account-related service requests, disconnection, and credit extension-related service requests), kindly submit your request/query to the following emails addresses:

It is also very important to ensure that your email has the CORRECT SUBJECT HEADING to assist in categorising the query/request and to aid in effectively dealing with your query.

·        For Applications-related queries, please use # Application as the subject heading

·        For Move In / Move Out-related queries, please use # MIMO as the subject heading

·        For Accounts-related queries, please use # Accounts as the subject heading

·        For Disconnections and Credit Extensions, please use # DCE as the subject heading

Links

REGULATORY
AMEU website
NERSA website

 LOCAL AUTHORITIES
Buffalo City(East London)
City of Cape Town(Cape Town)
City Power (Johannesburg)
Ekurhuleni (Germiston)
eThekwini (Durban)
Mangaung (Bloemfontein)
Msunduzi (Pietermaritzburg)
Nelson Mandela Bay (Port Eleizabeth)
Tshwane(Pretoria)