If you have completed an application form for a service from Eskom, and you have sent your form to the relevant e mail address with the relevant hashtag and province in the subject line eg #Applications Western Cape, Eskom will notify you, via sms, of the milestones reached in your application.
NEW! Alfred is now able to help you on WhatsApp. Save the Eskom share call number 08600 37566 on your phone and go to WhatsApp. Engage with Alfred there on issues you may be having with your electricity supply or your account, and Alfred will reply back to you.
Click here to report your power fault/power outages. No queue. No holding. I will give you a reference number and also give you feedback on previously reported faults. I am ready to help you now.
Share call number: 08600 (Eskom) or 08600 37566
Please have the following ready before you call: Account number, meter number, pole number, address details and your contact details.
For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:
If you have completed an application form for a service from Eskom, and you have sent your form to the relevant e mail address with the relevant hashtag and province in the subject line eg #Applications Western Cape, Eskom will notify you, via sms, of the milestones reached in your application.
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Please ensure that your email has the relevant email subject heading as follows:
- For Applications related queries, please use #Application and the Province your request relates to.
- For Move In / Move Out related queries, please use #MIMO and the Province your request relates to.
- For Accounts related queries, please use #Accounts and the Province your request relates to.
- For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to.
- In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
- For customer complaints click here