Click here for specific Questions and Answers about Smart
Prepaid Metering: Sandton
Q: Who will own the meter and
the customer interface unit (CIU)?
will own the meter and the CIU.
Q: Who will pay for the new
smart prepaid meter?
A: Eskom will be installing
the new prepaid meters at no cost to the customers.
Q: Where can customers buy
A: Through a range of different
vending points including banks, retail shops, smart phones, internet and ATMs
Q: Where can I find tips on
how to save electricity on all my household appliances?
Q: Are smart prepaid
meters easy to tamper with?
The new smart prepaid meters are expected
to reduce energy theft dramatically through built-in smart features like
tampering detection. The smart prepaid meters have very sensitive tamper alarms
and communicate irregularities directly to Eskom’s revenue protection unit.
it is found that you have tampered with your meter, you will be disconnected
and will have to pay a fine.
will Eskom deal with illegal connections?
A: Smart prepaid meters are expected
to make illegal connection detection easier. Illegal connections will be removed
and Eskom has established a revenue protection unit to respond to illegal
connections and enforce penalties accordingly