Eskom in the Gauteng Province has embarked on an
electricity network infrastructure upgrade programme. The main objective of this initiative is to improve
the service rendered to our customers through ensuring the reliability of
supply and empowering them to control and manage their own consumption.Eskom
is currently rolling out Smart Prepaid Meters in Sandton and Midrand
specifically targeting residential customers. The smart prepaid split meters will be provided at no
cost to customers.
The roll out of
the programme will begin with a consultation process with all stakeholders and
members of the community. These engagements will be conducted through various
means such as meetings with the community leadership and community/ public
addresses. The consultation may range from door to door campaign where
customers will be educated on one on one basis with the individual household
owner, education campaigns, Customer Awareness Forums to block/ward meetings
with the aim of explaining the benefits of the prepaid split metering, Free
Basic Electricity (FBE), Inclining Block Tariff (IBT), Energy Efficiency and
other useful information.
is a smart prepaid meter?
A smart meter is an
advanced type of digital electricity meter that records when, and how much,
electricity is consumed and deducts from the amount consumed from a prepaid
balance loaded by the customer.
prepayment split metering solution is made up of the meter and the Customer
Interface Unit (CIU).
meter and CIU communicate with each other remotely enabling the CIU to display
exactly what your electricity credit balance is.
smart meter allows you to view near real-time electricity usage over time and
helps you manage your consumption
prepaid meters are capable of two-way communication between the meter and
Eskom. This enables Eskom to read information off the meter, detect power outages
and meter tampering and to send information to the meter such as programming
instructions are also sent to the meter to interrupt the power supply when your
prepaid account balance reaches zero, and to reconnect supply once you have loaded
are the Benefits of Smart Prepaid Meters?
Saving - Customers will be
able to monitor and have control over their consumption and use their
electricity more efficiently and sparingly
2. Improved customer service - Queries relating to electricity billing will be
eliminated and real time outage detection will enable Eskom to respond faster
to faults in the field
Theft and Fraud - as smart
meters have anti-tampering technology and tamper alarms which are linked to the
to report malfunctions and detect meter bypassing
4. Proactive Customer Notification –
sms and email reminders to notify customers when they are running out of credit
and need to top up will be sent
Improved safety, reliable and stable electricity supply, less power outages and
load shedding events
What is a customer
interface unit (CIU)?
It is a device used by the
customer to enter or punch in the token as well as to display the remaining
credit and other meter details. It has a red indicator/light that flashes
faster when the customer is consuming more energy and flashes slower when the
consumption is lower.
How to buy
and load prepaid electricity
1. Get an Eskom meter card
2. Buy a voucher
3. Enter the voucher number into the customer Interface Unit (CIU)
4. Customer Interface Unit is credited
5. You've got power
Use the meter number on
your card or receipt to buy your prepaid electricity. Buy from an Eskom
appointed/accredited legal vendor. Prepaid tokens are also available at leading
supermarkets, banks, or you can use the internet alternatively your cellular phone
to get electricity through online vendors or your bank. Your receipt will show
how much electricity you have bought.
Once you have bought
your electricity token, punch the token number into your CIU at home to load
the electricity units into your meter. The CIU will show you on the window display
how much electricity you have loaded. The CIU will also show you how much
electricity you have left. The flashing light will flash faster the more
electricity you use.
only legal prepaid electricity tokens
It is important to only buy your
electricity from legal vendors. A legal vendor will sell you the correct amount
of electricity you paid for and will have a vendor identification sticker or
sign on their premises.
A vendor is not allowed to charge you
a fee for buying prepaid electricity.
Eskom customer contact