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How to contact us for service

Eskom’s customer service contact center provide service 24/7 7days a week


Customer chat-bot

Customer chat-bot

Hi, I’m Alfred, Eskom’s chat bot!

Click here to report your power fault. No queue, no holding on.
I will give you a reference number and can give you feedback on previously reported faults.
I am ready to help you now.
MyEskom Customer A​pp This App provides Eskom customers with self-service capabilities such as account, billing, and meter reading functionality.  The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited
Share Call Number 08600(Eskom) 0860037566
Send a Sms 35328 – include 10 digit account number
Use our website
Send an email  ​(all Regions)
Register on

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​ ​Complaint handling process ​  (Direct contact details for provincial offices)