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How to contact us for service

Head office physical address: 
Megawatt Park
Maxwell Drive
Sunninghill
Sandton
Head office postal address:

PO Box 1091
Johannesburg​
2001
Fax: +27 800 4299

​​Directions to Megawatt Park
​ Customer chat-bot
Customer chat-bot
 
Hi, I’m Alfred, Eskom’s chat bot!
Click here to report your power fault. No queue, no holding on.
I will give you a reference number and can give you feedback on previously reported faults.
I am ready to help you now.
MyEskom Customer App
​  
This App provides Eskom customers with self-service capabilities such as account, billing, and meter reading functionality. The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited


 
Email
​    For your convenience and instant response, please use one of our Self-Services channels 
1.      To report power outages , please use Alfred, our Chatbot 
 https://alfred.eskom.co.za/chatroom/  
2.      For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download)  or CS Onlinewww.csonline.co.za
3.      For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:
 
Resubmit your query to CustomerServices@eskom.co.za

 Please ensure that your email has the relevant email subject heading as follows:
·        For Applications related queries, please use #Application and the Province your request relates to.
·        For Move In / Move Out related queries, please use #MIMO and the Province your request relates to.
·        For Accounts related queries, please use #Accounts and the Province your request relates to.
·        For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to. 
 
In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
Share Call Number
08600(Eskom)  or  0860037566​   Please have the following ready before you call:  Account number, meter number, pole number, address details and your contact details.
Send a Sms​
This channel is no longer in use. Please click on Alfred to report power outages or use MyEskom App for reporting power outages, account balances, submitting of meter readings.
U​se our website www.eskom.co.za
​​Register https://CSonline.eskom.co.za
​ ​ ​You can use any of the social media platform​s an​d Eskom will keep you updated
Facebook​
Twitter
YouTube
​ ​ ​Please note: No employment related documentation can be processed by the staff at these e-mail addresses.  All employment related questions and documentation must be channelled via the "Careers" section of this site.​​

Complaint handling process ​  (Direct contact details for provincial offices) 

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