• Report a power failure
  • Follow up on an existing reference
  • Faulty Prepaid Token
  • Update Customer Information
  • Receive Meter reading
  • Balance Enquiry
  • Bill not received
  • Tax certificate
  • Emergency or Faulty Eskom equipment
  • Report a power failure
  • Follow up on an existing reference
  • Faulty Prepaid Token
  • Update Customer Information
  • Receive Meter reading
  • Balance Enquiry
  • Report a power failure
  • Follow up on an existing reference
  • Faulty Prepaid Token
  • Update Customer Information
  • Receive Meter reading
  • Balance Enquiry
  • Bill not received
  • Emergency or Faulty Eskom equipment

For all other queries (application-related service requests, move in and move out, account-related service requests, disconnection, and credit extension-related service requests), kindly submit your request/query to the following emails addresses:

It is also very important to ensure that your email has the CORRECT SUBJECT HEADING to assist in categorising the query/request and to aid in effectively dealing with your query.

·       For Applications-related queries, please use # Application as the subject heading

·       For Move In / Move Out-related queries, please use # MIMO as the subject heading

·       For Accounts-related queries, please use # Accounts as the subject heading

·       For Disconnections and Credit Extensions, please use # DCE as the subject heading

Complaint handling process:

We define a complaint as any expression of dissatisfaction by a customer in relation to the product or service rendered to the customer. At Eskom, we are committed to delivering excellent service to our customers. If we have not met your expectations, please select your province below and send an email to lodge a formal complaint. Kindly include your reference number in the subject line to help us address your concern promptly.