Contact electricity pricing and links
Where to find more information regarding Tariffs & Charges:
Tariffs and charges queries coordinator:
E-mail: [email protected] (English only) PLEASE NOTE ONLY GENERAL TARIFF ENQUIRIES ARE HANDLED BY THIS DEPARTMENT AND NOT METER/ ACCOUNT ENQUIRIES.
FOR ACCOUNT / METER SPECIFIC ENQUIRIES:
For your convenience and an instant response, please use one of our self-service channels below to report electricity supply problems, check account balances and to submit meter readings.
- Alfred the Chatbot Alfred Chatbot – (eskom.co.za)
- MyEskom Customer app which you can download (for Android click here to download; and for the IOS version please click here to download)
- Or use the self-service features on our Telephony System by calling 0860037566 and follow the voice prompts. For all other queries (application-related service requests, move in and move out, account-related service requests, disconnection, and credit extension-related service requests), kindly submit your request/query to the following emails addresses:
- For Eastern Cape queries, please use: [email protected]
- For Free State queries, please use: [email protected]
- For Gauteng queries, please use: [email protected]
- For KwaZulu-Natal queries, please use [email protected]
- For Limpopo queries, please use: [email protected]
- For Mpumalanga queries, please use: [email protected]
- For Northern Cape queries, please use: [email protected]
- For North West queries, please use: [email protected]
- For Western Cape queries, please use: [email protected]
It is also very important to ensure that your email has the CORRECT SUBJECT HEADING to assist in categorising the query/request and to aid in effectively dealing with your query.
· For Applications-related queries, please use # Application as the subject heading
· For Move In / Move Out-related queries, please use # MIMO as the subject heading
· For Accounts-related queries, please use # Accounts as the subject heading
· For Disconnections and Credit Extensions, please use # DCE as the subject heading
Links
REGULATORY
AMEU website
NERSA website
LOCAL AUTHORITIES
Buffalo City(East London)
City of Cape Town(Cape Town)
City Power (Johannesburg)
Ekurhuleni (Germiston)
eThekwini (Durban)
Mangaung (Bloemfontein)
Msunduzi (Pietermaritzburg)
Nelson Mandela Bay (Port Eleizabeth)
Tshwane(Pretoria)