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Customer Contact

   Eskom Customer App now available          

​​​Head office physical address: 
Megawatt Park
Maxwell Drive
​​Head office postal address:

PO Box 1091

Fax: +27 800 4299

​​Directions to Megawatt Park
Customer chat-bot
Hi, I’m Alfred, Eskom’s chat bot!
Click here to report your power fault. No queue, no holding on.
I will give you a reference number and can give you feedback on previously reported faults.
I am ready to help you now.
MyEs​kom Customer A​pp This App provides Eskom customers with self-service capabilities such as account, billing, and meter reading functionality.  The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited
Share Call Number​

08600(Eskom)  or  0860037566​   Please have the following ready before you call:  Account number, meter number, pole number, address details and your contact details.

Send a Sms​ 35328 – The SMS message must include a valid account number, premises identification or stand number, meter number, or pole number for successful delivery.​
​Fax number ​086 243 7566
U​se our website
Send an email   (all Regions)
​            Or
​Register on
​​​  ​​You can use any of the social media platform​s an​d Eskom will keep you updated


Please note: No employment related documentation can be processed by the staff at these e-mail addresses.  All employment related questions and documentation must be channelled via the "Careers" section of this site.​​ ​ ​