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Customer chat-bot |
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Customer chat-bot
Hi, I’m Alfred, Eskom’s chat bot!
Click here to report your power fault. No queue, no holding on.
I will give you a reference number and can give you feedback on previously reported faults.
I am ready to help you now.
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Email
customerservices@eskom.co.za
(all Regions) |
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For
your convenience and instant response, please use one of our Self-Services
channels
3.
For
all other queries (application-related service requests, account-related
service requests, disconnection and credit extension-related service requests),
kindly follow these instructions:
Please ensure that your email has the relevant email subject heading as follows:
·
For
Applications related queries, please use #Application and the Province your request relates to.
·
For
Move In / Move Out related queries, please use #MIMO and the Province your request relates to.
·
For
Accounts related queries, please use #Accounts and
the Province your request relates to.
·
For
Disconnections and Credit Extensions, please use #DCE and the Province your request relates to.
In
order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
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