- Report a power failure
- Follow up on an existing reference
- Faulty Prepaid Token
- Update Customer Information
- Receive Meter reading
- Balance Enquiry
- Bill not received
- Tax certificate
- Emergency or Faulty Eskom equipment
- Report a power failure
- Follow up on an existing reference
- Faulty Prepaid Token
- Update Customer Information
- Receive Meter reading
- Balance Enquiry
- Report a power failure
- Follow up on an existing reference
- Faulty Prepaid Token
- Update Customer Information
- Receive Meter reading
- Balance Enquiry
- Bill not received
- Emergency or Faulty Eskom equipment
For all other queries (application-related service requests, move in and move out, account-related service requests, disconnection, and credit extension-related service requests), kindly submit your request/query to the following emails addresses:
It is also very important to ensure that your email has the CORRECT SUBJECT HEADING to assist in categorising the query/request and to aid in effectively dealing with your query.
· For Applications-related queries, please use # Application as the subject heading
· For Move In / Move Out-related queries, please use # MIMO as the subject heading
· For Accounts-related queries, please use # Accounts as the subject heading
· For Disconnections and Credit Extensions, please use # DCE as the subject heading
- For Eastern Cape queries, please use: [email protected]
- For Free State queries, please use: [email protected]
- For Gauteng queries, please use: [email protected]
- For KwaZulu-Natal queries, please use [email protected]
- For Limpopo queries, please use: [email protected]
- For Mpumalanga queries, please use: [email protected]
- For Northern Cape queries, please use: [email protected]
- For North West queries, please use: [email protected]
- For Western Cape queries, please use: [email protected]
Complaint handling process:
We define a complaint as any expression of dissatisfaction by a customer in relation to the product or service rendered to the customer.
At Eskom, we are committed to delivering excellent service to our customers. If we have not met your expectations, this process outlines how your complaint will be handled.
