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Complaint handling process

We define a complaint as any expression of dissatisfaction by a customer in relation to the product or service rendered to the customer.

At Eskom, we always try to give our customers the best service, but we may not always meet customers’ expectations.

In an event where you have a complaint, the process below details how the complaint will be handled. We aim to resolve your complaints in a fair, timely, and reasonable manner.

Lodging a complaint

If you have a complaint about any aspect of our service, please contact us on any of the channels below:

Call: 086 00 ESKOM or 086 00 37566
SMS: 35328
Fax: 086 243 7566

CLICK HERE to download the stages of the complaint handling process

For complaints directed at the Eskom Executives, please complete this complaint handling form .


Western Cape Complaints Handling Process

Northern Cape Complaints Handling Process

Gauteng Complaints Handling Process

Free State Complaints Handling Process  

Limpopo Complaints Handling Process

Mpumalanga Complaints Handling Process

North West Complaints Handling Process