Business connections

Apply for an electricity connection for your business

Eskom is committed to supplying your business with electricity in the shortest time possible. Before you begin the application process, please take note of and familiarise yourself with:

1. Important advice and information in regard to your connection

2. Detail and documentation you need to supply to enable Eskom to speedily process your application.

3. The six steps of the connection application process.

Click here to download an application form

(Internet Explorer users: Right-click and the selecet "Save Target as" to download the document in "Word" format ")

Important advice and information in regard to your connection

Indicate in the application whether the application is for a:

New electricity supply
Change in supply size
Connection change, such as a line deviation

Conduct a load profile study to scope your load requirement - consult an electrical engineer to determine:

The electricity demand rating of the equipment you will be operating
The time of day the equipment will be operating
Whether you will be able to schedule your operation
Whether all equipment will be operating at the same time

This information will allow Eskom to determine:

How much electricity you need
The tariff options most applicable to your business

Note: The decision in regard to the above lies with you.

Be aware of the fact that the following costs may be payable for a new connection or any changes to an existing connection:

A deposit that covers three months of an estimated account; and
Connection charges, which covers the cost of the connection plus a contribution to upstream costs.

(Deposits and connection charges will differ depending on the cost of the connection, size of the electricity supply and the tariff chosen.)

Tariffs

Please go to www.eskom.co.za/tariffs for Eskom’s tariff list - some of the options available are:

Businessrate (16 kVA / 25 kVA / 50 kVA / 100 kVA) – this is not a time-of-use tariff
Miniflex (>25 kVA / < 5 MVA) – this is a time-of-use tariff
Nightsave Urban Small (from 25 kVA to 1MVA) - this is a tariff suitable for high load factor supplies

A comparison tool that looks at what would be the most suitable tariff is available at www.eskom.co.za/tariffs - an electrical engineer could assist in providing you inputs into the model.

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Detail and documentation you need to supply to enable Eskom to speedily process your application:

If applicable, your business’s registration certificate

Tax registration certificate

If applicable, a signed letter on your company letterhead authorising a specific person with a specified designation to contract with Eskom on your behalf

Copy of this person’s ID
Certificate of Compliance

Call 08600 37566, e-mail CustomerServices@eskom.co.za or visit an Eskom Customer Service Hub closest to you should you need any clarification in regard to the above.

Find your nearest Customer Service Hub here

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The six steps of the connection application process:

Step 1:

Complete your connection application form

Deliver it, together with all the required supporting documentation, to an Eskom Customer Service Hub closest to you or e-mail it to CustomerServices@eskom.co.za – ensure that you get a reference number.

Find your nearest Customer Service Hub here

Step 2:

Eskom will, upon receipt of your application and supporting documentation, proceed to:

Conduct a site visit - the Eskom Call Centre will contact you telephonically or via sms to arrange a date and time for the site visit
Select the appropriate line / cable route
Negotiate the transformer / meter position
Conclude a way-leave agreement1
Apply for the necessary statutory approvals
Compile a technical design
Calculate the costs of the electricity connection

The above-listed activities could be completed within 30 days of your application. However, the time required varies and depends on the scope of work.

Call 08600 37566 should you wish to enquire about progress in regard to the above – give the Call Centre your reference number whenever you do an enquiry.

Step 3:

Eskom supplies you with a quote

The time required by Eskom to compile a quote varies and depends on the scope of work.

A quote for minor works can be provided within 30 days. However, depending on the complexity, cost and size of the supply, Eskom may find it necessary to negotiate the time to compile a quote and may, initially, only provide you with a non-binding estimate before doing a quote.

The quote will set out the financial, technical and legal conditions. It will also list:

The deposit and connection charge fee payable
Choice of tariff
Supply size
Validity (normally 3 months)
When the connection will be done

The quote will also include the following documentation:

Letter of acceptance
Eskom supply agreement
Annexure A: Standard conditions of supply
Annexure B: Tariff information

A way-leave agreement is an agreement under which a property owner gives a service provider (for example, an electricity services provider) the right to install pipes or cabling passing through or over the property

You should ensure that your quote includes copies of Annexures A and B – the terms and conditions in these annexures form an integral part of your electricity supply agreement with Eskom.

Call 08600 37566 should you wish to enquire about progress in regard to your quote or, if you have received a quote, need clarity about information in the quote - give the Call Centre your reference number whenever you do an enquiry.

Note:

You have 30 days from the date on the quote to either accept or reject it.

Step 4:

If you are happy with everything you need to accept the quote by signing a) the letter of acceptance, b) the electricity supply agreement and c) a copy of the standard conditions of supply (Annexure A) and returning all to the address in the quote.

The deposit and connection charge (as stipulated in the quote) are payable before Eskom will initiate any work on the connection.

Payments can be made at First National Bank, EasyPay offices or via EFT (electronic funds transfer) – information about these payment options is provided in the quote.
You can either provide a bank guarantee or do a cash deposit when you pay the deposit (as stipulated in the quote).

Note:

The quicker you indicate whether you accept the quote the quicker Eskom can proceed with the construction of the connection.

Step 5:

Construction of the connection

The construction period may vary depending on the scope of work and government statutory requirements specific to your supply - this will be stated in the quote.

(The Eskom Call Centre will contact you telephonically or via sms to request access to your property on specific dates and times to do the construction.)

Call 08600 37566 should you wish to enquire when construction will commence and when it will be completed - give the Call Centre your reference number whenever you do an enquiry.

Step 6:

Switching on your connection

You can expect a courtesy call from Eskom for feedback on and assistance with any outstanding issues on completion of the infrastructure construction.

An Eskom official will be available to assist during the connection process.

Call 08600 37566 to report any problem or difficulties after the connection process - give the Call Centre your reference number.