Click here for specific Questions and Answers about Smart
Prepaid Metering: Sandton
and Midrand
Q: Who will own the meter and
the customer interface unit (CIU)?
A: Eskom
will own the meter and the CIU.
Q: Who will pay for the new
smart prepaid meter?
A: Eskom will be installing
the new prepaid meters at no cost to the customers.
Q: Where can customers buy
electricity?
A: Through a range of different
vending points including banks, retail shops, smart phones, internet and ATMs
Q: Where can I find tips on
how to save electricity on all my household appliances?
Q: Are smart prepaid
meters easy to tamper with?
The new smart prepaid meters are expected
to reduce energy theft dramatically through built-in smart features like
tampering detection. The smart prepaid meters have very sensitive tamper alarms
and communicate irregularities directly to Eskom’s revenue protection unit.
NB: If
it is found that you have tampered with your meter, you will be disconnected
and will have to pay a fine.
Q: How
will Eskom deal with illegal connections?
A: Smart prepaid meters are expected
to make illegal connection detection easier. Illegal connections will be removed
and Eskom has established a revenue protection unit to respond to illegal
connections and enforce penalties accordingly