ESKOM HOLDINGS SOC LTD
As a model corporate
citizen Eskom is fully behind the spirit and letter of the Promotion of Access
to Information Act (PAIA). Our policy is, as a minimum, to comply with all
legislation and we thus ensure that legislative requirements are incorporated
into Eskom policies, procedures and standards at all times.
Dr Brian Molefe
Chief Executive Officer
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The Promotion of Access to Information Act of 2000 has been formulated to foster a culture of transparency and accountability in public and private bodies by giving effect to the right of access to information as enshrined in the constitution.
The Act establishes voluntary and mandatory procedures to give effect to the constitutional right to information in a manner which enables persons to obtain records of public bodies as swiftly, inexpensively and effortlessly as possible.
Should you have any difficulty in using this guide do not hesitate to contact the relevant Deputy Information Officer (see list) most applicable to your request for assistance.
Request for Information
Request for information can either be done on-line or alternatively,
1. Print the formal request form also available on the Webpage (additional copies may be obtained at one of the addresses below).
2. Fill in all the fields in the request form or rewrite the details in an email.
3. Send your request through to one of the following addresses:
National Coordinating Deputy
(Attention: Eddie Laubscher)
Private Bag X13
Eskom Exhibition & Convention Centre
Attention: National Coordinating Deputy
ESKOM HOLDINGS LIMITED
Fax Number: 0866679952
4. Eskom will reply within 30 days as to whether your information is accessible and how and where you may collect it.
5. In certain circumstances, you may be required to pay a deposit to Eskom, before the record that you have requested is made available to you. Only after you have paid the deposit will Eskom begin searching for the required information.
6. After receipt of the money, Eskom may reveal the record to you in the format that you have requested on submission of the request form, or in the format that the record exists in, if the requested format is not available.
Notes on the request procedures
· Kindly note that it will assist us, in fulfilling your request, if you comply with the procedures set out in the introduction to this document.
· You are therefore encouraged to use the standard request form used by all Public Bodies when submitting your request.
· Please do not hesitate to contact us at one of the above addresses if you have any difficulties in completing your request form.
· Please also ensure that you indicate you capacity or designation within the organisation that you work for, to assist us in processing your request.
· If you are requesting information on behalf of somebody else, please indicate the capacity in which you are related to the individual or organisation, so that we do not deny access to you on the basis that the information is confidential to that party.
· Please ensure that you mention the format of the record that you have requested when making your request so that we can be of maximum assistance to you.
· If you have a disability or if you are unable to read or write, please contact the applicable Deputy Information Officer who will to assist you in completing your request, as well as sending on to you a written copy of the request.
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Eskom's Deputy Information Officers and Related Business Information
Officers In terms of the Act, Eskom's Chief Executive is the Information Officer for Eskom. The business is further supported by the National Deputy Information Officer with Deputy Information Officers from within each operating division to handle specific requests for information within the divisions. When making a request please direct it to the Information Officer. However, should you wish to contact the National Deputy Information Officer for more information on PAIA, you are free to do so.
National Deputy Information Officer
Divisional Deputy Information Officers
THE STRUCTURE AND FUNCTIONS OF ESKOM
Major products and services
Eskom is a vertically integrated operation that generates, transmits and distributes electricity.
Eskom generates 95% of the electricity used in South Africa.
Eskom Enterprises, the wholly-owned subsidiary of Eskom, together with its subsidiaries, serves as a means by which all the non-regulated activities of Eskom, both inside and outside South Africa, are carried out. Eskom Enterprises' core lines of business are infrastructure development, energy business operations, specialized energy services and the pursuit of key opportunities in related or strategic businesses, such as information technology and telecommunications.
Countries in which operations are located
The operations of Eskom are located in South Africa. Eskom Enterprises has operations on the African continent, with its head office being located in Johannesburg, South Africa, and other offices in Uganda, Nigeria and Mali.
The ownership of Eskom vests in the South African government.
Nature of markets and customers served
Electricity is sold to industrial, mining, commercial, agricultural and residential customers and redistributors.
Scale of activities
Eskom, South Africa's electricity utility, is among the top seven utilities in the world in terms of generation capacity, and among the top nine in terms of sales.
Breakdown of sales by country/region
The majority of the sales are in South Africa, with only a small percentage of sales being in the southern African region.
Additional information on economic, environmental and social aspects
Eskom is committed to aligning itself with international sustainability reporting initiatives. Further environmental and social information is available on the Eskom website.
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Members of the Eskom Holdings Board of Directors
(View in the "Leadership" area of the website)
NOTE: The new organisational structure is i the process of being updated and will be published as soon as it becomes available.
Executive Management Committee (Exco)
(View in the "Leadership " area of the website)
KEY DRIVERS OF DIRECTION
Eskom’s mandate is to provide electricity in
an efficient and sustainable manner, including its generation, transmission, and
distribution and sales. Eskom is a critical and strategic contributor to the
South African government’s goal of security of electricity supply in the country
as well as economic growth and prosperity.
Sustainable power for a better future.
sustainable electricity solutions to grow the economy and improve the quality of
life of the people in South Africa and the region.
To stabilise the business and to re-energise for longer
term sustainability and growth.
Eskom’s Turnaround Strategy falls within this strategic framework and focuses on
the “business unusual” initiatives that will drive distress recovery and
Leading and partnering to keep the lights on
Eskom is committed to keeping the lights on whilst at the same time maintaining a sound basis for sustainable operations. This will be done by taking a leading role and actively partnering with all key stakeholders, including the people of South Africa, in a comprehensive supply-and-demand management strategy.
Reducing Eskom’s environmental footprint and pursuing low-carbon growth
Eskom is committed to reducing its environmental and carbon footprint and helping South Africa achieve its environmental targets by transitioning to a cleaner energy mix and reducing emissions and water use and ensuring full compliance with environmental legislation. In addition, Eskom has to adapt to a changing environment as a result of the negative impacts of climate change placing pressure on its resources and infrastructure.
Securing future resource requirements
Eskom must partner with suppliers and regulators to ensure that it has the resources including land, coal, liquid fuel, uranium and water it needs for its existing and new generating assets to operate.
Implementing coal haulage and the road-to-rail migration plan
Eskom will continue to reduce the number of coal trucks on the road and contribute to the security of coal supply by migrating coal transport from road to rail. The aim is to reduce the cost of transporting coal and improve the safety record of coal hauliers.
Pursuing private-sector participation
Eskom acts as a catalyst for private-sector participation in South Africa to ensure security of supply for South Africa.
Transformation (including the business productivity programme)
Eskom has initiated a transformation programme to address national and internal transformation challenges by leveraging the capacity expansion programme and Eskom’s organisational spend to reduce unemployment, improve the country’s skills pool and increase economic and workplace equity. This transformation programme is informed by the government’s developmental goals.
Eskom is addressing the overall challenges it faces through the business productivity programme, which aims to ensure a sustainable business despite the financial constraints faced.
Ensuring Eskom’s financial sustainability
Eskom remains focused on re-engineering the business to achieve sustainability and costefficiency by striking a balance between reducing costs where appropriate and the three sources of funding: equity, debt and revenue. This will inevitably involve increasing electricity prices to obtain cost-reflective tariffs in the future and to retain a supportive credit rating that retains access to funding as well as reduces the cost thereof.
An excess or shortage of any of the resources required for Eskom’s core operations or supporting services can affect all the others. Eskom is constantly monitoring and managing the costs and benefits of key trade-offs between its required resources to ensure that its operations are efficient and sustainable. The following are examples of the trade-offs Eskom currently faces:
||Diesel to run the open-cycle gas turbines ensures security of supply in the short term, but negatively affects Eskom’s financial sustainability in the longer term|
||Eskom’s Generation sustainability strategy is crucial to improve plant health and reliability in the long term, thereby improving security of supply. In the shorter term, planned maintenance has to be balanced with the constrained power system and financial constraints. By contrast, not performing sufficient maintenance negatively affects plant reliability, which likewise increases the risk of load shedding|
||Requesting customers to reduce their electricity demand assists Eskom to meet demand, but has negative consequences for Eskom’s revenue due to reduced sales|
||Coal is a relatively inexpensive fuel to source financially, but has a high environmental cost, and contributes to an increasingly vulnerable supply chain, e.g. reliance on road transport and mining challenges coupled with extreme weather events|
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MAIN BUSINESS ACTIVITIES
Eskom divides its business into those areas relating to core activities i.e. the supply of electricity and its non-core
business activities, i.e. that which provide services around the use of electricity.
|| Markets |
- Rotek Industries and other support businesses
- Capital Expansion Department
- Project Development Department
- Technical services
- South Africa
- Africa connected to the SA grid
- Rest of Africa
ESKOM KEY FACTS
Eskom's business activities
Eskoms business covers the entire electricity value chain from the construction of power infrastructure to the operation and maintenance of these facilities and the sale of the electricity they provide.
The material issues and risks summarised at a higher level are spelt out along the value chain, which includes the following elements:
- Construction (managed by the service functions)
- Primary energy (managed by the service functions)
- Generating electricity
- Transmitting and distributing electricity
- Customer service
- Service and strategic function key issues (safety, health, environmental and quality issues are addressed under this section but are the accountability of the entire value chain)
- Financial performance.
Eskom has the ambition to ensure that no supply interruptions occur due to plant unavailability. To realise this ambition, Eskom aspires to become a world-class generating utility by demonstrating high reliability and availability of its generating assets, with an aspirational Energy Availability Factor (EAF) of 90%.
Transmission is part of the process of getting the electricity that is generated by Eskoms power stations to its distribution networks and end customers. It includes the tasks of balancing supply and demand in real time, trading energy internationally, and planning and operating the transmission grid consisting of 28 995km transmission lines and 153 substations.
Distributions mandate is to operate and maintain the distribution network. Eskom owns 47 509km of distribution lines, 311 831km of reticulation power lines and 11 415km of underground cables in South Africa, representing the largest power-line system in Africa.
Since 1991 Eskom has connected more than 4.2 million electrification households to the distribution network. The electrification strategy was to connect as many customers as possible with the available funding (least-cost approach). Network planning focused primarily on compliance with minimum regulatory requirements and not on continuity of supply requirements.
This approach resulted in lengthy radial subtransmission and distribution lines supplying large numbers of customers with few alternative supply options in the event of supply interruptions. Distributions networks are therefore characterised by:
- Average feeder length of more than 100km (some as long as 300km)
- High number of customers (in some cases more than 10 000) per feeder.
- Low network visibility, limiting the remote control of switching devices.
Group customer services
To improve customer service and its public image Eskom has created a Group Customer Services division. It aims to put the customer at the centre of Eskoms business and to ensure a single point of accountability and relationship management for all customers. To this end, it has established a customer service centre of excellence, with structured operating units to improve operations and to manage reputational risk.
The division also includes all the integrated demand management initiatives undertaken by the company.
Since 2005, Eskom has been involved in a major capital expansion programme to increase South Africas generation and transmission capacity to meet the growing demand for energy. The total cost of this phase of the programme to 2018/19 is estimated to be R340 billion (excluding capitalised borrowing costs). When completed, two of the deliverables, Kusile and Medupi power stations, will be the third and fourth largest coal-fired power plants in the world. In addition to the capacity expenditure, Eskom has significant capital expenditure to refurbish, maintain and strengthen its current operating plant amounting to approximately R19 billion for the current year.
Eskom needs to source and procure sufficient primary energy resources (coal, water, uranium, sorbent and biomass) of the necessary quality, on time and at minimum cost for its power stations to operate.
Being the custodian of people management within Eskom, Human Resources (HR) is mandated to partner and empower line to recruit, develop, and retain a skilled, committed, engaged and accountable staff base across Eskom. HR is committed to the building of skills not only internally to Eskom but also for the communities in which Eskom operates. This is done in support of Eskoms aspiration and duty to grow the economy and improve the quality of life of people in South Africa and in the region, as outlined in the New Growth Path.
To provide financial strategy, policies, assurance and strategic financial services (including treasury, shared services, corporate and regulatory reporting, taxation, as well as financial evaluation and advisory services) to the Eskom Group.
To create a centre of excellence in the allocation and monitoring of all capital expenditure from a group level and in the planning, development, monitoring and execution of mega projects.
Group Technology and Commercial
The newly established Group Technology and Commercial division has as its core responsibility the oversight, monitoring and execution of the engineering and procurement (including primary energy) activities across Eskom, as well as oversight of the Eskom Enterprises SOC Limited group of companies
In February 2012, the Enterprise Development Group was established as a strategic function in Eskom. This change presents a great opportunity to unite and shape four key portfolios Strategy and Risk Management, Regulation and Legal, Corporate Affairs and Group IT albeit from the perspective of development of the enterprise. This is a very exciting step and provides a tremendous challenge to our creativity and a new platform to help deliver on Eskoms developmental mandate.
Strategy and Risk Management
To lead an integrated approach to organisational strategy, risk management and corporate planning to ensure sustainability and resilience.
The newly formed organisational strategy and risk management portfolio aims to ensure that Eskom has world-class strategy development and review, risk and resilience and corporate planning processes that meet stakeholders requirements and continually improve organisational performance.
The division aims to do this by building a high-performance Strategy and Risk Management portfolio that integrates Organisational Strategy development, Corporate Planning and Risk and Resilience Management into a seamless strategic decision support capability.
Regulation and Legal
The Regulation and Legal division was established in its current structure at the beginning of the financial year as part of the strategic review. It comprises the regulation, legal, compliance, governance and company secretary departments. It included the assurance and forensics department until the last quarter of 2011. The role of deputy information officer in terms of the Promotion of Access to Information Act has been delegated to the Divisional Executive and the resources are managed in the legal and compliance department.
The division ensures good governance, assurance and compliance with current policy, regulatory and legal frameworks and enabling legal environment.
To make Eskom a top global power company that is resilient, reputable, trusted, valued and highly regarded in South Africa and the world through effective communication and stakeholder management.
Eskoms stakeholder engagement is based on the AA1000 Stakeholder Engagement Standard1. Eskom is committed to the AA1000 AccountAbility Principles of inclusivity, materiality and responsiveness. The process is also influenced by Eskoms commitment to the United Nations Global Compact and King III.
Eskom Development Foundation NPC
The Eskom Development Foundation NPC (the Foundation) coordinates and executes Eskoms corporate social investment strategy. It supports socio-economic development programmes by targeting communities in which Eskom implements its capital expansion programme. Eskom also supports governments priorities of skills development, job creation and poverty alleviation.
Group Information Technology
Group Information Technology (IT) aims to ensure effective and secure information systems for efficient management, accurate and timeous billing of Eskoms customers, accurate and timeous creditors and employee payments, and effective power generation and transmission over the national grid.
To deliver solutions that enable sustainable business performance and grow stakeholder confidence, contributing to the transformation of Eskom and South Africa. This includes:
- Ensuring a safe workplace for staff with Zero harm locked in psyche
- Protecting the environment and reducing the carbon footprint
- Research and testing to support cost-effective, climate-friendly and innovative approaches to providing energy, within a globally responsive manner
- Implementing the quality value chain
- Maintaining Eskoms international profile, relationships and interfaces
- Facilitating the deployment and the ramp up of a renewable energy industry in South Africa.
Eskom Enterprises SOC Ltd houses non-regulated divisions such as Eskom Aviation, Eskom Telecommunications, and PTM and equity investments in other non-regulated business activities. Its main focus is to support Eskom Holdings and be the custodian of non-regulated businesses and offer strategic and commercial lifecycle services to the line divisions of Eskom Holdings SOC Ltd.
Divisions of Eskom Enterprises SOC Ltd include as of 31 March 2012:
- Eskom Telecomms: Provides core telecommunications services
- Eskom Aviation: Provides Fixed and Rotary Wing aviation services
- PTM: Provides protection, telecontrol and metering services
- Labs: Provides Laboratory Services
It is envisaged that the above listed divisions of the company and their business is integrated into Eskom Holdings SOC Ltd business units during the financial year ending 31 March 2013.
Eskom Enterprises will then become an investment holding company with the following equity investments as of 31 March 2012:
Rotek Industries SOC Ltd
· Engineering, construction and equipment provision company with sub-sections focused on particular lines of business.
· Power Generation Services, previously known as Turbo Machinery Services, which repairs and maintains turbo machinery and provides medium to heavy machining services to the general engineering industry.
· Power Distribution Services, which repairs and maintains transformers and switchgear equipment.
· Bulk Water Services, which operates repairs and maintains water schemes.
Roshcon SOC Ltd
· Electrical Infrastructure, which manage electrification contracts and electricity revenue management services.
· Civil Infrastructure (active in general civil construction).
· Waste Beneficiation, which operates a long-term contract on slag reclamation.
· Waste, Environmental and Bulk Materials, which manages domestic, industrial and mining waste, and bulk material stockpiling and reclamation.
· Rotran, which manages a fleet of heavy transport vehicles.
· TAS Automotive, sells MAN trucks and spare parts, and also provides workshop services for trucks.
· The Rosherville Properties Division manages the 240 hectare Rotek site at Rosherville, close to the center of Johannesburg.
Pebble Bed Modular Reactor SOC Limited
· The company was formed with the intention of selling the Pebble Bed Modular Reactor technology locally and internationally.
Trans-Africa Projects (Pty) Ltd
· An electrical transmission engineering and project management company
Trans Africa Projects Ltd (Mauritius)
· An electrical transmission engineering and project management company.
· Offers wide range of services from consulting through EPCM, commissioning and maintenance
· Project experience in Southern and Sub Saharan Africa: Primary consultancy with few EPCM.
South Dunes Coal Terminal SOC Ltd
· SDCT has the right to participate in the expansion of the coal export terminal in Richards Bay. This venture will be an enabler to the Golang Coal project
Eskom Energy Manantali s.a
· Scope: Management operation and maintenance of the Manantali dam. A 200MW hydro power station and associated transmission lines connecting the three electricity utilities of Mali, Senegal and Mauritania.
· Also includes revenue management, reservoir operation management, dispatch and energy planning
(a Division of EE)
· Private network business serving the Eskom regulated business.
Eskom Aviation ( a Division of EE)
· The division provides an air transport service mainly to Eskom Enterprises and Eskom but also flies charter flights in periods of low demand.
Golang Coal SOC Ltd
· JV to exploit existing rights to coal mine. Not looking to secure mining rights in the future. Aim to reduce Eskom’s cost of coal. Mining of coal where the lower grade coal will sell to Eskom, and high grade coal will be exported. Both Anker and Eskom own rights and both these rights will be exploited through the joint venture.
Rosherville Properties SOC Ltd
· Dormant company holding a few properties
Eskom Uganda Limited
· Operates and maintains two hydro power stations in Uganda under a 20 year concession, namely Nalubaala and Kiira.
SUBSIDIAIRES BEING DISPOSED OF:
· Technology Services International SOC Ltd
· Nepskom Communications Ltd (Nigeria)
· Eskom Enterprises Global West Africa Limited
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||Eskom was voted as the “Most desired company to work for” by the Sunday Times newspaper. Awards were also received in the categories “Community Upliftment” (second place), and “Top company that does the most to look after the environment and natural resources” (second place)|
The campaign received an Orchid from Independent Newspapers for its innovative approach to public sector advertising, as well as a Loerie advertising award in the Ubuntu category
The Star Award from Crime Line was received for the second year
|13th Annual Oliver Empowerment awards
||Eskom was the recipient of two accolades at the event held on 25 April 2014, namely the Socio-economic Development award for the Eskom Development Foundation contractor academy, and the Enterprise and Supplier Development award for Group Commercial – supplier development and localisation|
|Mail & Guardian newspaper
||Eskom was voted as the Top Engineering Company by engineering students, and the second best by MBA and Professionals|
||Eskom was named the fourth most popular brand in South Africa|
|Institute of Personnel Management
||Eskom’s human resources function was announced as the winner in the Human Resources Team of the Year category. The Acting chief Advisor for Strategy at the EAL won the HR Practitioner of the year award for her outstanding contribution to the field|
|SA Human Rights Commission
||Eskom was awarded the Golden Key Award for best practice by a public institution|
|Stars of Africa
||Eskom received the Stars of Africa 2013 Gold award in the Eskom Contractor Academy: Incubation category|
|African Utility Week
||Dr Steve Lennon received a lifetime achievement award for his outstanding contribution to the utilities industry at the African Utility Week’s Industry awards|
|Visionary CIO of the Year
||Eskom chief information officer (CIO), Sal Laher, was the winner of the prestigious Visionary CIO of the Year award. The award recognises an executive in all industries across South Africa who has demonstrated vision and leadership in using technology to support and grow business|
|Boss of the Year
||Ayanda Nakedi, Senior General Manager of the Renewables business unit was awarded the 2013 Boss of the Year award|
|General Counsel of the Year
||At the African Legal awards, Willie du Plessis, General Manager (Legal Specialist), was awarded the General Counsel of the Year award|
|Nkonki SOC Integrated Reporting
||In June 2013, Eskom emerged as the overall winner of the Nkonki SOC Integrated Report Awards 2013. Eskom also scooped several other awards in categories related to governance and the application of King III|
|Investment Analysts Society of Southern Africa
||At the 28th annual Investment Analyst’s Society awards, Eskom emerged as the winner for the best presentation in the market cap above R30 billion category|
|Association of Chartered Certified Accountants
||Eskom’s integrated report was the winner in the resources category|
|Ernst & Young Excellence in Integrated Reporting
||Eskom was adjudged an “Excellent Integrated Reporter” at the Ernst & Young 2013 inaugural Excellence in Integrated Reporting Awards event|
|Chartered Secretaries Southern Africa and JSE Limited Annual Report award
||In November 2013, Eskom emerged as the joint winner, alongside Transnet, in the state entities category|
|Department of Water Affairs
||Eskom was named as the runner-up in the 2013 Water Conservation and Water Demand Management Sector awards (mining, industry, power)|
|Institute of Management Consultants South Africa
||Eskom’s Group IT division received the award for the SAP project implementation|
||Eskom achieved its independent SAP Centre of Excellence accreditation from SAP globally, with a score of 192 out of 200, making it one of only four companies to achieve this level of accreditation|
|Enterprise Mobility Forum
||Eskom won two Mobility awards – one for best enterprise solution for Distribution’s handheld solution for field workers and the second for best return on investment for a mobility solution|
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AUTOMATICALLY AVAILABLE RECORDS AND ACCESS TO SUCH RECORDS: (Sections 15 and 52 of the Promotion of Access to Information Act, 2000
(Act 2 of 2000)
[Regulations 5A and 9A]
DESCRIPTION OF CATEGORY OF RECORDS AUTOMATICALLY AVAILABLE IN TERMS OF SECTION *15(1)(a)/52(1)(a) OF THE PROMOTION OF ACCESS TO INFORMATION ACT, 2000
MANNER OF ACCESS TO RECORDS (e.g. website)
FOR INSPECTION IN TERMS OF SECTION *15(1)(a)(i)/52(1)(a)(i):
Eskom Holdings SOC Limited
Memorandum of Incorporation
On request from firstname.lastname@example.org
FOR PURCHASING IN TERMS OF SECTION *15(1)(a)(ii)/52(1)(a)(ii):
FOR COPYING IN TERMS OF SECTION *15(1)(a)(ii)/52(1)(a)(ii):
FREE OF CHARGE IN TERMS OF SECTION *15(1)(a)(iii)/52(1)(a)(iii):
Eskom Holdings SOC Limited Integrated Reports
Promotion of Access to Information Act Manual
Promotion of Access to Information Act Section 32 and 15 Annual Reports
Facts & Figures
Technical Audit Reports (M&V)
Tariffs & Charges
Customer Services Advice
Responses to Parliamentary Questions
Eskom Power Series
Revenue application multi year price determination (MYPD 2)
Corporate Social Plan
New Build Programme
Ethical business conduct
Eskom 49 Million Campaign
Eskom Factor Report
Eskom Purchasing Policy
Capacity Expansion Status
Transmission Development Plan
Generation Connection Assessment of the 2012 Transmission Network
Hard Copies available on request