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English - part 2
Guide to requesting information from Eskom
(Government Website)
Please note, when using the On line Request Forms:
If you do not receive any electronic reply within 2 days contact
Eddie Laubscher 
Tel: +27 11 655 2130
Fax: 0866679952
Contact details/addresses
Request Form                    Print            On line
Internal Appeal Form         Print            On line

 PAIA Manual (Part 2)


Eskom regards stakeholders as important to its business and values itqs input and feedback. Eskom interacts with its stakeholders by participating in forums and committees with organised labour and interaction with its customers and investors. Government guides policy within Eskom, particularly the Department of Mineral and Energy Affairs, the Department of Public Enterprises and the National Electricity Regulator. Information gathered from all groups is used to determine policy within Eskom.

Participative structures with organised labour
Eskom has established appropriate participative structures with organised labour to ensure that employees are able to meaningfully influence decisions that affect them. The process of influencing decisions includes, but is not limited to, mechanisms for consultation and information sharing. Decisions are influenced though various forums with organised labour, such as the Business Unit (BU) Forum, the Group Forum, the Central Consultative Forum, the Central Bargaining Forum, the Strategic Forum and the Restructuring Committee. These various committees and forums are described below:

The Business Unit Forum
A Business Unit Forum (BUF) is a structure consisting of BU management and BU part-time shop stewards. The part-time shop stewards may be assisted by full-time shop stewards at these meetings.

All BU-related matters are discussed at this forum. As far as possible, decisions are based on consensus. All relevant information is made available to all parties at the forum in order to facilitate discussions. Management reserves the right to make and implement decisions after the process of consultation has taken place. The trade unions reserve the right to declare a dispute if they are dissatisfied with a decision taken by management.  

The Group Forum
The Group Forum operates in a way similar to that of the BU Forum the difference being that the Group Forum handles issues that have a Group wide impact. This forum follows the same principles as set out in the case of a BU Forum.
The Central Consultative Forum (CCF)
The CCF is a forum for national consultation and information sharing. All matters that have an Eskom-wide impact are dealt with at this forum. All the principles that apply to the BU Forum and Group Forum also apply here.
The Central Bargaining Forum (CBF)
This is a forum where bargaining of salaries and conditions of service occurs on an annual basis. Issues handled at this forum have an Eskom-wide impact and may not be handled at any other forum. If issues are raised the CCF or BU Forum, they need to be referred to this forum.


The Strategic Forum (SF)
This is a forum where high-level strategic issues and issues of principle are debated. It, however, remains an information-sharing forum, and may not be used as an appeal body for the other structures. Attendance at this forum is limited to senior members of management in both Eskom and the trade unions.
The Restructuring Committee (RC)
This is not an Eskom structure in terms of the Recognition Agreement between Eskom and trade unions. The structure emanates from the National Framework Agreement (NFA) between Government and the Trade Unions. Although Eskom is not party to the NFA, Eskom has undertaken to abide by the spirit of the NFA and reflect it in its processes and discussions to make it operational and effective.

The RC provides a mechanism for Eskom to discuss the implementation of government policy decisions, with the trade unions in the most appropriate way, in as far as restructuring of state-owned enterprises is concerned.

The RC comprises members of Eskom's Executive Management Committee (EMC) and the General Secretaries of the trade unions. Eskom management and trade unions alternate in the chairing of the RC.

In the event of any disputes arising from the RC, the matter is referred to the Six-a-Side, a dispute resolution committee comprising government and trade unions.

Interaction with customers
Eskom values its customers and regularly communicates with them. Feedback is regularly obtained from our customers and suggestions provide valuable input into our business.  

Interaction with investors
Eskom communicates regularly with its investors ensuring that they are informed of changes within Eskom as well as regular road shows that are conducted around the country.

With the restructuring of the Electricity Supply Industry, the National Electricity Regulator of South Africa (NERSA) will consider the alternative institutional and electricity market options available to allow competition and customer choice and therefore remove Eskom's monopoly in electricity generation. The NERSA believes that it is important for our country to have a vision for the electricity supply industry so that we all know the direction in which we are going. Change in the industry must be planned, phased and ongoing. To ensure the success of the industry, the NERSA promotes the following developments:

  • The establishment and operation of an effective and efficient rationalised, viable electricity supply industry
  • Eliminating monopolies in the generation and distribution sectors
  • Rationalising end-use prices and tariffs
  • Giving customers the right to choose their electricity supplier
  • Creating an electricity market
  • Introducing competition into the industry, especially in the generation sector
  • Addressing the impact of generation, transmission and distribution on the environment
  • Permitting open, non-discriminatory access to the transmission system
  • Levelling the playing fields between distributors of electricity
  • Encouraging private sector participation in the industry.

The Department of Mineral and Energy Affairs (DME) greatly influences policy within Eskom. The department currently is directing the industry restructuring initiative specifically focussing on the electricity distribution industry (EDI) and the electricity supply industry (EDI) to enable independent power producers to enter the electricity generation market.

While the department of Mineral and Energy Affairs influences the structure of the organisation the Department of Public Enterprises(DPE) influences its financial position in the marketplace as well ensuring effectiveness and efficiency through sound corporate governance.  

Public Information

For additional information available online, please look at "Facts & Figures" published on the Eskom Internet site

Case Studies
(Commercial Customers)
Infra Red Space


Hadca Greendale house in Howick (Serve CS 09/99)
Wimpy warmed up for winter (Serve CS 01/99)


Heat Pumps
Electricity Graces Mountain air (Serve CS 08/99)
Hydro therapy - now a reality with heat pumps
(Serve CS 04/99)
Heat pumps secure a comfortable stay (Holiday Inn)
(Serve CS 14/99)
New energy efficiency in an old Hotel (Serve CS 15/99)
Electrode Boiler
Full steam ahead for Esselen Park (Serve CS 13/99)
Steamy meal for miners (Serve CS 02/99)
Education gets an Energy boost (Fort Hare)
Electric ovens
Electric baking brings in the dough (Serve CS 05/99)
Converting a gas oven to electricity combined with
off-peak tariff cuts energy costs (Serve CS 03/99)
Electric Heating
 Holiday-makers enjoy steamy dips (Serve CS 11/99)
Champagne Sports Resorts -Electric water heating and
energy management (Serve CS 12/99)
Electricity reaches new heights (Serve CS 10/99)
Electricity ensures happy holiday (Serve CS 07/99)
Royal Hotel (Electricity Water heating saves money and
energy) (Serve CS 15/99)
Technical Information
Electrode Boilers (Serve TI 01/99)
Electrical Infra-red zone heating (Serve TI 02/99)
Electricity Publications
(Industrial Customers)
Infra Red Space
Infra red pitches a warm solution
AM International in the hot seat
A warm deal for Flekser Steel
Infra Red Drying
Electric infra red nut roasting
Electric infra red for powder coat drying
Curing of power coating at Defy
Medium ware IR convection ovens for power coat drying
Boiler/Water Heating
Longtile over the roof about elements
Electricity guarantees quality granules (boilers)
Dry cleaners all steamed up (boiler)
Steam generation with an electrode boiler at Kuruman
Electricity proves a point in Newcastle
Waste Recovery
Solvent recovery and recycling (Ciemme unit)
Recovery of valuable metals from effluent (Chemelec)
Induction Furnaces
Electricity induces red hot solution
Electricity melts away production problems
Dielectric Heating Radio frequency drying of veneer
Electric Ladle Heating Award winning success story at Alusaf
Electric Elements/
Ovens, Kilns
Everybody wins with electricity (Capital Incentive Scheme)
Baking and curing of pottery in an electric Kiln
Technical Information
Electric elements for fluid heating
Heat pumps for drying non-metallic products
Electrode boilers
Electric resistance furnaces for metal heat treatment
Electrical infra-red for powder coat drying
Medium frequency coreless induction furnace for
aluminium smelting
Electrical infra-red space heating
Freeze concentration
Industrial Dielectric heating
Solvent recovery with the Dwrenzmann unit
Dielectric application centre Impulse drying in paper
Ozone bleaching of pulp
Infra red heating in Pulp and Paper Industry
Energy management for Industry
Electricity Publications
(Agricultural Customers)
 Electricity and the South African Farmer
Basic terms and definitions
Generation and distribution of electricity
Lighting of farm buildings
Electric motors for farm use
Agricultural applications of electricity
Cold Storage of agricultural products
Electrical control systems
Safe use of electricity
Technical Information
Heat pumps and heat recovery techniques for agricultural and horticultural purposes
Grain drying
Potato Storage
Ay drying
Infra-red heating for animal production
Guidelines for the distribution of electricity in rural areas
Root zone warming
Cooling of agricultural products
Lighting of animal housing
Lighting of warehouse and sheds
Security information sheet
Electricity and slurry treatment
Drying of peanuts
Security fencing for the farmer
Technical Notes
De-foliage machine
Composting of electric motors
Protection of electric motors with specific reference to irrigation systems
Drying of malt Irrigation pump-units in agriculture
Electric heating for boiler rearing
Drying of onion seeds
Ventilation of poultry
The washing of milking machines
Irrigation and Energy
Case Studies
Electrical milling & mixing of animal feed
The air knife
Lucerne dries effectively and affordably with electricity
Electricity enhances farm workers lifestyle and productivity
Fish farming with electricity
Germination with electricity (Sugar cane)
The quest for lean pork (I R heat)
Better tea with electricity
Electrode boiler keeps pots on the boil (Werda vacpak)
Soil pasteurisation
Greenhouse heating
How green is my valley
Infra Red warming of ostriches
Infra Red warming of calves
Alzu feeds Dual energy (elec and gas)
Electric energy in the dairy
Small scale farming (irrigation, boiler &milling)
Small hammer mill
Electricity Publications
(Residential Customers)
Safe use of electricity
Living with electricity, the safe and sensible guide (poster set of 10, A3 or A2 in all 11 languages)
Power failure what now (A5, 12 page booklet in all 11 languages)
Electricity in the home (Fold out poster or A2 flipchart
(English one side, Afrikaans, Xhosa, Zulu, South Sotho
on the other)
Wise use/value for
Focus on electricity in and around the home (English or Afrikaans)
Electrowise budgeting guide Adding value to our customer. Usage tips
Blinking Lights. Problems with quality of supply (English or Afrikaans)
A guide to wiring of domestic dwellings (A5, English)
Use of flexible cords.
Photo description of the various electric cords and their usage.
How to use your energy control unit
Glowy's world.
Activity colouring in book for children
Making life easier for new users of electricity
Homelight. Pricing of electricity and usage of appliances (A5)


Other information may be found on our website    



The Human Rights Commission
The Promotion of Access to Information Act  
Eskom's Internet site