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Eskom prioritises limited services during COVID-19 lockdown
Thursday, 26 March 2020: Eskom will prioritise what we deem as critical services during the lockdown period due to limited resources. We will prioritise and respond to power failures, any emergencies posing a danger to the public, such as low-hanging conductors, essential maintenance, prepaid token-related and meter reading enquiries.
Eskom is implementing these contingency plans as an effort to keep the lights on while minimising the risk of infection of the COVID-19 coronavirus to employees, their families, and customers who may physically interact with our staff. In addition, our employees will be equipped with their regular personal protective equipment (PPE) and necessary preventative tools against the COVID – 19 coronavirus.  They will also apply the relevant hygiene protocols should they be required to perform duties inside a customer’s home.
Eskom Customer Service Hubs are also closed for the same duration of the lockdown, and customers are advised to contact the power utility through one of the following channels: the Contact Centre on 08600 37566, the Eskom App, e-mail – or via SMS on 35328.
Customers are further advised to make payments for their March electricity bill using electronic means where possible, and those on pre-paid meters to also purchase vouchers using electronic methods.  If unable to utilise these methods, customers may continue with the regular forms of payment.