TUESDAY, 02 NOVEMBER 2021: Failure of critical equipment at Witsieshoek substation in QwaQwa at approximately 23:30 on Monday, 01 November 2021, resulted in loss of supply to parts of QwaQwa in the Maluti-A-Phofung Local Municipality in the Free State.
Eskom technicians have assessed the situation and are sourcing the required material. As this stage, an estimated restoration time is yet unknown; however, it is expected that repairs will continue until around midnight tonight.
Electricity users are urged to treat all electrical lines, sockets, and appliances as live and dangerous.
Customers can contact Eskom through any of the following channels:
- To report power outages, please use Alfred our Chatbot https://alfred.eskom.co.za/chatroom/
- For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer App (download for Android or for IOS) or use our CS Online platform, www.csonline.co.za.
- For all other enquiries, including application related, account related, disconnection and credit related service requests, please submit your enquiry to [email protected]. In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.