Promotion of Access to Information Act (PAIA)

Guide to requesting information from Eskom
Please refer to the following items prior to submitting a request to Eskom:
  • Request must relate to information about Eskom or deemed to be held by Eskom.
  • Review the Eskom web site prior to submitting a request, as there is a considerable amount of information available on Eskom’s web site and its different links which may satisfy your requirement.
  • Please note that this information portal does not cater for/or entertain the following requests:
    • sponsorships,
    • donations (including equipment),
    • funding,
    • recruitment,
    • advertisements about any product or service, etc.

This is in line with the Act.
It is important that the “request form” be completed, should you wish to obtain information. This is the only way Eskom will be able to track a request and acknowledge receipt.

Promotion of Access to Information Act (Act 2,2000)

Please note, when using the Request Forms:

If you do not receive any electronic reply within 2 days, contact us.

E-mail: [email protected]
[email protected]

Request Form
Internal Appeal Form

Please open the form(s) and save them to your PC, complete the form(s) and send it back to [email protected]

PAIA and POPIA manual

The Act
” To give effect to the constitutional right of access to any information held by the State and any information that is held by another person and that is required for the exercise or protection of any rights; and to provide for matters connected therewith .”

What does this mean for Eskom?
To put it simply and succinctly

  • As stated in Eskom’s Annual Report 2001, “Eskom keep(s) … abreast of the latest developments in legislation and continually assesses the impact of legislation on its business. Eskom’s policy is, as a minimum, to comply with legislation .
  • Legislative requirements are incorporated into policies, procedures and standards.” (Annual Report 2001)
  • Thus, it is vital for our business to ensure that we at Eskom comply with the Act.

Our compliance with the Act
In the Annual Report 2001, compliance to the Act, as well as the opportunity this has presented to the organization, are covered in the following statement: “Compliance with the Access to Information Act, Act 2 of 2000, has been viewed as an opportunity to better co-ordinate the flow of information into and out of the organization. It is therefore not seen as merely a legal compliance issue, but rather an opportunity to deal with information management in a holistic and integrated manner.”

To help us comply, a process and system for handling requests within Eskom has been put in place, together with the Manual required by the Act, and forms and procedures for lodging requests, appealing against decisions about requests, and so on.

Contact PAIA

National Coordinating Deputy Information Officer

Email: [email protected] 
[email protected]