Wednesday, 25 August 2021: Eskom is embarking on a national initiative to upgrade prepaid meter software by changing the meter coding. The current meter software will expire in the year 2024. The initial phase of the project will be rolled out in Gauteng from 01 September 2021. This initiative aims to address all meter challenges encountered by customers and to ensure that Eskom has accurate customer meter data.
The upgrading of the meter software is not only an Eskom initiative, but it will be rolled out to all prepaid Eskom and municipal customers. As stated above, the current prepaid meter software will expire in 2024, and any meter that has not been coded by November 2024, will not upload prepaid tokens, which will leave customers without electricity supply. The first phase of the project will be rolled out in Riverside View, Fourways in Gauteng. This is implemented at no cost to customers, who will be furnished with details about the project through various communication and community platforms. During the project roll out, Eskom will provide education on meter coding, as well as assist customers who may experience challenges with their meters.
The implementation of the project will be conducted on a door-to-door basis by Eskom technicians and contractors. The power utility assures its customers that it will strictly follow the Covid-19 regulations and apply the required preventative measures as they visit their homes. Eskom requests customers to be vigilant and only allow technicians and contractors who carry authentic identification into their homes. Furthermore, customers will not be requested to make any payment before or after the meter coding change.
Eskom remains committed to continuously updating its electricity infrastructure to improve its service offering and to delight all its customers.