Eskom Complaint Process

To ensure that the integrity of Eskom Procurement & Supply Chain Management (P&SCM) is upheld by all stakeholders, Eskom provides a transparent and fair complaints process for procurement‑related issues. The Office of the General Manager: P&SCM maintains a register, tracks and coordinates investigations to ensure fair resolution in line with the requirements of s217 of the RSA Constitution, Promotion of Administrative Justice Act 3 of 2000 (PAJA); the Public Finance Management Act 1 of 1999 (PFMA) and National Treasury (NT) Instructions Notes.

Frequently Asked Questions

What qualifies as a procurement complaint?

Concerns relating to non-compliance with Eskom procurement policies and procedures, tender irregularities, suspicion of unfair treatment or bias in a procurement process, contract performance or mismanagement, delays in the tender procurement process, and unclear tender requirements.

What to include?
  • Vendor number if applicable or CSD number
  • Tender/contract/purchase order reference, dates and parties involved
  • Clear description of the concern
  • Supporting evidence (emails, documents, timelines)
  • Steps already taken to resolve
Who may submit?
  • Registered suppliers on Eskom’s Supplier Database
  • Authorised tender signatories, bidders and unsuccessful bidders
  • Any person reporting a suspicion of fraud/corruption in a tender, contract or procurement process or unethical conduct observed in a P&SCM process.
How to lodge (submission channels)?

[email protected]

When can you lodge a procurement complaint?

A procurement complaint can be lodged with [email protected] when the following avenues have been exhausted:

  • When you have reached out to the procurement manager responsible for the transaction and have not received feedback within 3 working days
  • Have escalated the issue to the senior manager procurement of the procurement practitioner, and the procurement manager (above) and have not received feedback within 5 working days.
Timelines and communication
  • Allow at least 5 working days for the acknowledgement of the complaint after submission.
  • The extent of the complaint determines the timing. Allow the matter to be resolved by no later than 30 working days after acknowledgement.
  • Continuous feedback via email (and telephone where clarification is needed and a telephone contact number is provided).
  • Tracking your complaint – use the reference number provided in the acknowledgement to request updates.
Not a procurement complaint? Contact the right channel
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