FRIDAY, 29 OCTOBER 2021: Customers in parts of Thabong in Welkom are currently affected by an outage that was caused by network overloading on the Soweto-Echo line.
While other parts of Thabong were also affected earlier due to a cable fault that resulted from network overloading, customers in the A, B and C Hostels, Masepala and a portion of Thelerine are still without supply and should prepare themselves to be without electricity until at least tomorrow, 30 October 2021, when the Current Transformer feeding these areas has been replaced.
The Soweto-Echo line is one of the lines where load reduction is being implemented on a regular basis due to consistent network overloading.
Supply to other areas of Thabong was restored at 14h00 this afternoon.
Electricity users are urged to treat all electrical lines, sockets and appliances as live and dangerous.
Customers can contact Eskom through any of the following channels:
- To report power outages, please use Alfred our Chatbot https://alfred.eskom.co.za/chatroom/
- For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer App (download for Android or for IOS) or use our CS Online platform, www.csonline.co.za.
- For all other enquiries, including application related, account related, disconnection and credit related service requests, please submit your enquiry to [email protected]. In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.