March 2017: Eskom has won the SAP Advanced Centre of Expertise
(CoE) Bronze Medal for excellence during an awards ceremony held yesterday at
the SAP head office in Johannesburg.
Every year the
leading global software solution provider SAP honours the best Customer Centre
of Excellence (COE) with the "Customer COE of the year" award. The
award recognises excellence in four categories: Service Provision, IT, Business
Innovation and Best Customer COE Overall including Business Collaboration.
the category for overall Best Customer CoE and was short listed amongst the top
three global companies, British American Tobacco and SHELL Global.
Chief Information Officer and Group Executive of Group IT said: “This award
further re-affirms Eskom’s commitment to quality, world class processes and
customer experience. We are extremely proud to scoop a bronze medal in our
first year of entering these global awards.”
Eskom became the first organisation on African soil to achieve the prestigious
Advanced Centre of Expertise certification from SAP.
certification conveys a level of commitment to quality above all other
activities, and highlights Eskom’s drive to do the right thing – not just for
short-term gains, but also to ensure sustainability in the long term. Through
this process, we have challenged the silo thinking prevalent in the market
today, fostering a deeper understanding of how every action impacts other areas
of the business, the economy, and the people that live and work within South
Africa,” Maritz added.
The SAP Advanced Centre of Expertise certification covers the full
spectrum of SAP solution operations. Under the new certification, the Eskom
team has integrated quality management in place, bringing transparency to the
challenges and issues faced by the organisation as a whole. Visibility,
alignment and a common understanding of the top issues affecting the
organisation are enabled through the centre’s ability to maintain a single
source of truth – one central area where everything is tracked and from which
all information flows.