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English - part 1


Link to promotion of Access to Information Act (Act 2, 2000) (Government Website)
Please note, when using the Online Request Forms:
If you do not receive any electronic reply within 2 days
contact us
Contact details/addresses
Request Form                       Print       Online
Internal Appeal Form            Print       Online
Physical address:
Megawatt Park
Maxwell Drive
Postal address:
The Information Officer
PO Box 1091
Manual in terms of section 14 of the Promotion of Access to Information Act No 2 of 2000   (Manual continues in Part 2)
As a model corporate citizen Eskom is fully behind the spirit and letter of the Promotion of Access to Information Act (PAIA). Our policy is, as a minimum, to comply with all legislation and we thus ensure that legislative requirements are incorporated into Eskom policies, procedures and standards at all times.

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The Promotion of Access to Information Act of 2000 has been formulated to foster a culture of transparency and accountability in public and private bodies by giving effect to the right of access to information as enshrined in the constitution.
The Act establishes voluntary and mandatory procedures to give effect to the constitutional right to information in a manner which enables persons to obtain records of public bodies as swiftly, inexpensively and effortlessly as possible.
Should you have any difficulty in using this guide do not hesitate to contact the relevant Deputy Information Officer (see list) most applicable to your request for assistance.
Request for Information
Request for information can either be done on-line or alternatively,
1. Print the formal request form also available on the Webpage (additional copies may be obtained at one of the addresses below).
2. Fill in all the fields in the request form or rewrite the details in an email.
3. Send your request through to one of the following addresses:
Postal Address
Physical Address
National Coordinating Deputy
Information Officer
(Attention: Eddie Laubscher)
PO Box 1091
Megawatt Park
Maxwell Drive
Attention: National Coordinating Deputy
Information Officer
Fax Number:  0866679952
4. Eskom will reply within 30 days as to whether your information is accessible and how and where you may collect it.
5. In certain circumstances, you may be required to pay a deposit to Eskom, before the record that you have requested is made available to you. Only after you have paid the deposit will Eskom begin searching for the required information.
6. After receipt of the money, Eskom may reveal the record to you in the format that you have requested on submission of the request form, or in the format that the record exists in, if the requested format is not available.
Notes on the request procedures
·        Kindly note that it will assist us, in fulfilling your request, if you comply with the procedures set out in the introduction to this document.
·        You are therefore encouraged to use the standard request form used by all Public Bodies when submitting your request.
·        Please do not hesitate to contact us at one of the above addresses if you have any difficulties in completing your request form.
·        Please also ensure that you indicate you capacity or designation within the organisation that you work for, to assist us in processing your request.
·        If you are requesting information on behalf of somebody else, please indicate the capacity in which you are related to the individual or organisation, so that we do not deny access to you on the basis that the information is confidential to that party.
·        Please ensure that you mention the format of the record that you have requested when making your request so that we can be of maximum assistance to you.
·        If you have a disability or if you are unable to read or write, please contact the applicable Deputy Information Officer who will to assist you in completing your request, as well as sending on to you a written copy of the request.

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Eskom's Deputy Information Officers and Related Business Information
Officers In terms of the Act, Eskom's Chief Executive is the Information Officer for Eskom. The business is further supported by the   National Deputy Information Officer with Deputy Information Officers from within each operating division  to handle specific requests for information within the divisions. When making a request please direct it to the Information Officer.  However, should you wish to contact the National Deputy Information Officer for more information on PAIA, you are free to do so.
National Deputy Information Officer  (Vacant - to be appointed soon)
Telephone No
Fax No
Divisional Deputy Information Officers
Telephone No
Fax No
Luke Walker
Group Capital
(012) 421-6656
Ohna Smit
Distribution and Customer Service
(021) 915-2608
(021) 915-2623       
Andrew Anderson
Escap & Gallium
(011) 800-2669
(011) 800-2028
Christo Olivier
(021) 550- 4980
(021) 550 5400
Major products and services
Eskom is a vertically integrated operation that generates, transmits and distributes electricity.
Eskom generates 95% of the electricity used in South Africa.
Eskom Enterprises, the wholly-owned subsidiary of Eskom, together with its subsidiaries, serves as a means by which all the non-regulated activities of Eskom, both inside and outside South Africa, are carried out. Eskom Enterprises' core lines of business are infrastructure development, energy business operations, specialized energy services and the pursuit of key opportunities in related or strategic businesses, such as information technology and telecommunications.
Countries in which operations are located
The operations of Eskom are located in South Africa. Eskom Enterprises has operations on the African continent, with its head office being located in Johannesburg, South Africa, and other offices in Uganda, Nigeria and Mali.
The ownership of Eskom vests in the South African government.
Nature of markets and customers served
Electricity is sold to industrial, mining, commercial, agricultural and residential customers and redistributors.
Scale of activities
Eskom, South Africa's electricity utility, is among the top seven utilities in the world in terms of generation capacity, and among the top nine in terms of sales.
Breakdown of sales by country/region
The majority of the sales are in South Africa, with only a small percentage of sales being in the southern African region.
Additional information on economic, environmental and social aspects
Eskom is committed to aligning itself with international sustainability reporting initiatives. Further environmental and social information is available on the Eskom website.

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Members of the Eskom Holdings Board of Directors


(View in the "Leadership" area of the website)

NOTE: The new organisational structure is i the process of being updated and will be published as soon as it becomes available.

Executive Management Committee (Exco)


(View in the "Leadership " area of the website)



As a state-owned entity, Eskom must implement government policy and strategy. The Shareholder’s Strategic Intent Statement (SIS) outlines government’s short-to-medium-term and long-term objectives for Eskom to achieve.Eskom has adopted these SIS objectives to ensure that Eskom remains a critical and strategic contributor to government’s goal of ensuring security of electricity supply to the country, and enabling economic growth and prosperity.
Seven Areas of Eskom's Strategy

Leading and partnering to keep the lights on
Eskom is committed to keeping the lights on whilst at the same time maintaining a sound basis for sustainable operations. This will be done by taking a leading role and actively partnering with all key stakeholders, including the people of South Africa, in a comprehensive supply-and-demand management strategy.
Reducing Eskom’s environmental footprint and pursuing low-carbon growth
Eskom is committed to reducing its environmental and carbon footprint and helping South Africa achieve its environmental targets by transitioning to a cleaner energy mix and reducing emissions and water use and ensuring full compliance with environmental legislation. In addition, Eskom has to adapt to a changing environment as a result of the negative impacts of climate change placing pressure on its resources and infrastructure.
Securing future resource requirements
Eskom must partner with suppliers and regulators to ensure that it has the resources including land, coal, liquid fuel, uranium and water it needs for its existing and new generating assets to operate.
Implementing coal haulage and the road-to-rail migration plan
Eskom will continue to reduce the number of coal trucks on the road and contribute to the security of coal supply by migrating coal transport from road to rail. The aim is to reduce the cost of transporting coal and improve the safety record of coal hauliers.
Pursuing private-sector participation
Eskom acts as a catalyst for private-sector participation in South Africa to ensure security of supply for South Africa.
Transformation (including the business productivity programme)
Eskom has initiated a transformation programme to address national and internal transformation challenges by leveraging the capacity expansion programme and Eskom’s organisational spend to reduce unemployment, improve the country’s skills pool and increase economic and workplace equity. This transformation programme is informed by the government’s developmental goals.
Eskom is addressing the overall challenges it faces through the business productivity programme, which aims to ensure a sustainable business despite the financial constraints faced.
Ensuring Eskom’s financial sustainability
Eskom remains focused on re-engineering the business to achieve sustainability and costefficiency by striking a balance between reducing costs where appropriate and the three sources of funding: equity, debt and revenue. This will inevitably involve increasing electricity prices to obtain cost-reflective tariffs in the future and to retain a supportive credit rating that retains access to funding as well as reduces the cost thereof.

An excess or shortage of any of the resources required for Eskom’s core operations or supporting services can affect all the others. Eskom is constantly monitoring and managing the costs and benefits of key trade-offs between its required resources to ensure that its operations are efficient and sustainable. The following are examples of the trade-offs Eskom currently faces:
Diesel to run the open-cycle gas turbines ensures security of supply in the short term, but negatively affects Eskom’s financial sustainability in the longer term
Eskom’s Generation sustainability strategy is crucial to improve plant health and reliability in the long term, thereby improving security of supply. In the shorter term, planned maintenance has to be balanced with the constrained power system and financial constraints. By contrast, not performing sufficient maintenance negatively affects plant reliability, which likewise increases the risk of load shedding
Requesting customers to reduce their electricity demand assists Eskom to meet demand, but has negative consequences for Eskom’s revenue due to reduced sales
Coal is a relatively inexpensive fuel to source financially, but has a high environmental cost, and contributes to an increasingly vulnerable supply chain, e.g. reliance on road transport and mining challenges coupled with extreme weather events


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Eskom divides its business into those areas relating to core activities i.e. the supply of electricity and its non-core
business activities, i.e. that which provide services around the use of electricity.
Core business Support Businesses  Markets


  • Generation
  • Transmission  
  • Trading
  • Distribution 


  • Rotek Industries and other support businesses
  • Capital Expansion Department
  • Project Development Department
  • Technical services


  • South Africa
  • SADC
  • Africa connected to the SA grid
  • Rest of Africa


Eskom's business activities

Eskoms business covers the entire electricity value chain from the construction of power infrastructure to the operation and maintenance of these facilities and the sale of the electricity they provide.


The material issues and risks summarised at a higher level are spelt out along the value chain, which includes the following elements:

  • Construction (managed by the service functions)
  • Primary energy (managed by the service functions)
  • Generating electricity
  • Transmitting and distributing electricity
  • Customer service
  • Service and strategic function key issues (safety, health, environmental and quality issues are addressed under this section but are the accountability of the entire value chain)
  • Financial performance.

Generating electricity


Eskom has the ambition to ensure that no supply interruptions occur due to plant unavailability. To realise this ambition, Eskom aspires to become a world-class generating utility by demonstrating high reliability and availability of its generating assets, with an aspirational Energy Availability Factor (EAF) of 90%.


Transmission Division


Transmission is part of the process of getting the electricity that is generated by Eskoms power stations to its distribution networks and end customers. It includes the tasks of balancing supply and demand in real time, trading energy internationally, and planning and operating the transmission grid consisting of 28 995km transmission lines and 153 substations.


Distribution Division


Distributions mandate is to operate and maintain the distribution network. Eskom owns 47 509km of distribution lines, 311 831km of reticulation power lines and 11 415km of underground cables in South Africa, representing the largest power-line system in Africa.


Since 1991 Eskom has connected more than 4.2 million electrification households to the distribution network. The electrification strategy was to connect as many customers as possible with the available funding (least-cost approach). Network planning focused primarily on compliance with minimum regulatory requirements and not on continuity of supply requirements.


This approach resulted in lengthy radial subtransmission and distribution lines supplying large numbers of customers with few alternative supply options in the event of supply interruptions. Distributions networks are therefore characterised by:

  • Average feeder length of more than 100km (some as long as 300km)
  • High number of customers (in some cases more than 10 000) per feeder.
  • Low network visibility, limiting the remote control of switching devices.

Group customer services

To improve customer service and its public image Eskom has created a Group Customer Services division. It aims to put the customer at the centre of Eskoms business and to ensure a single point of accountability and relationship management for all customers. To this end, it has established a customer service centre of excellence, with structured operating units to improve operations and to manage reputational risk.

The division also includes all the integrated demand management initiatives undertaken by the company.



Since 2005, Eskom has been involved in a major capital expansion programme to increase South Africas generation and transmission capacity to meet the growing demand for energy. The total cost of this phase of the programme to 2018/19 is estimated to be R340 billion (excluding capitalised borrowing costs). When completed, two of the deliverables, Kusile and Medupi power stations, will be the third and fourth largest coal-fired power plants in the world. In addition to the capacity expenditure, Eskom has significant capital expenditure to refurbish, maintain and strengthen its current operating plant amounting to approximately R19 billion for the current year.

Primary energy

Eskom needs to source and procure sufficient primary energy resources (coal, water, uranium, sorbent and biomass) of the necessary quality, on time and at minimum cost for its power stations to operate.

Service functions:


Human resources

Being the custodian of people management within Eskom, Human Resources (HR) is mandated to partner and empower line to recruit, develop, and retain a skilled, committed, engaged and accountable staff base across Eskom. HR is committed to the building of skills not only internally to Eskom but also for the communities in which Eskom operates. This is done in support of Eskoms aspiration and duty to grow the economy and improve the quality of life of people in South Africa and in the region, as outlined in the New Growth Path.


To provide financial strategy, policies, assurance and strategic financial services (including treasury, shared services, corporate and regulatory reporting, taxation, as well as financial evaluation and advisory services) to the Eskom Group.
Group capital
To create a centre of excellence in the allocation and monitoring of all capital expenditure from a group level and in the planning, development, monitoring and execution of mega projects.
Group Technology and Commercial
The newly established Group Technology and Commercial division has as its core responsibility the oversight, monitoring and execution of the engineering and procurement (including primary energy) activities across Eskom, as well as oversight of the Eskom Enterprises SOC Limited group of companies

Strategic functions:

Enterprise development
In February 2012, the Enterprise Development Group was established as a strategic function in Eskom. This change presents a great opportunity to unite and shape four key portfolios Strategy and Risk Management, Regulation and Legal, Corporate Affairs and Group IT albeit from the perspective of development of the enterprise. This is a very exciting step and provides a tremendous challenge to our creativity and a new platform to help deliver on Eskoms developmental mandate.
Strategy and Risk Management
To lead an integrated approach to organisational strategy, risk management and corporate planning to ensure sustainability and resilience.
The newly formed organisational strategy and risk management portfolio aims to ensure that Eskom has world-class strategy development and review, risk and resilience and corporate planning processes that meet stakeholders requirements and continually improve organisational performance.
The division aims to do this by building a high-performance Strategy and Risk Management portfolio that integrates Organisational Strategy development, Corporate Planning and Risk and Resilience Management into a seamless strategic decision support capability.
Regulation and Legal
The Regulation and Legal division was established in its current structure at the beginning of the financial year as part of the strategic review. It comprises the regulation, legal, compliance, governance and company secretary departments. It included the assurance and forensics department until the last quarter of 2011. The role of deputy information officer in terms of the Promotion of Access to Information Act has been delegated to the Divisional Executive and the resources are managed in the legal and compliance department.
The division ensures good governance, assurance and compliance with current policy, regulatory and legal frameworks and enabling legal environment.

Corporate Affairs

To make Eskom a top global power company that is resilient, reputable, trusted, valued and highly regarded in South Africa and the world through effective communication and stakeholder management.

Eskoms stakeholder engagement is based on the AA1000 Stakeholder Engagement Standard1. Eskom is committed to the AA1000 AccountAbility Principles of inclusivity, materiality and responsiveness. The process is also influenced by Eskoms commitment to the United Nations Global Compact and King III.

Eskom Development Foundation NPC
The Eskom Development Foundation NPC (the Foundation) coordinates and executes Eskoms corporate social investment strategy. It supports socio-economic development programmes by targeting communities in which Eskom implements its capital expansion programme. Eskom also supports governments priorities of skills development, job creation and poverty alleviation.

Group Information Technology

Group Information Technology (IT) aims to ensure effective and secure information systems for efficient management, accurate and timeous billing of Eskoms customers, accurate and timeous creditors and employee payments, and effective power generation and transmission over the national grid.


To deliver solutions that enable sustainable business performance and grow stakeholder confidence, contributing to the transformation of Eskom and South Africa. This includes:
  • Ensuring a safe workplace for staff with Zero harm locked in psyche
  • Protecting the environment and reducing the carbon footprint
  • Research and testing to support cost-effective, climate-friendly and innovative approaches to providing energy, within a globally responsive manner
  • Implementing the quality value chain
  • Maintaining Eskoms international profile, relationships and interfaces
  • Facilitating the deployment and the ramp up of a renewable energy industry in South Africa.

Enterprises Group

Eskom Enterprises, a wholly owned subsidiary of Eskom Holdings, represents the investment arm of South Africa’s Eskom Holdings, and is tasked with providing high quality, mission critical services to Eskom in particular and the electricity industry as a whole. In support of Eskom’s Africa strategy, Eskom Enterprises aims to grow Africa’s energy industry and so doing improve the quality of life in South Africa, SADC and the rest of the continent.

Our products

Eskom Enterprises comprises a collection of sustainable non-regulated businesses. Through the combined power services expertise of these entities, Eskom Enterprises has a key presence in Africa, with the ability to assist clients in the maintenance and repair of generation and transmission equipment, LV, MV and HV construction, cable fault finding and repair, project management, plant walk downs, logistics management, tower and line design, electrification, as well as coal and ash management.

Our business

In addition to the South Dunes Coal Terminal and Golang Coal companies in Richards Bay harbour in South Africa, other enterprises include:
Eskom Rotek Industries
Eskom Rotek Industries, the largest of the enterprises in the Eskom Enterprises stable, was established to construct, maintain and transport equipment to support Eskom to meet and exceed South Africa’s electricity needs.
Eskom Uganda Limited
Eskom Uganda Limited prides itself on its expertise in electricity generation concession management in Uganda where it has been operating for the past 13 years. Experienced in hydro power generation and backed by the expertise of Eskom Enterprises, this concession is poised for growth – supporting Uganda’s vision to give 80% of the population access to electricity by 2040.
Trans African projects
Trans African Projects (TAP) specialises in effective design solutions for transmission and distribution projects with a footprint in mainly Africa, but reaching as far as the Middle East and China. Expertise focuses on substation design, renewable energy solutions, network studies, consulting engineering and project management. TAP has the unique ability to design ‘fit-forpurpose’ line solutions, making their line optimisation product well sought after.


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Eskom brand
Sunday Times Eskom was voted as the “Most desired company to work for” by the Sunday Times newspaper. Awards were also received in the categories “Community Upliftment” (second place), and “Top company that does the most to look after the environment and natural resources” (second place)
Operation Khanyisa
The campaign received an Orchid from Independent Newspapers for its innovative approach to public sector advertising, as well as a Loerie advertising award in the Ubuntu category
The Star Award from Crime Line was received for the second year
13th Annual Oliver Empowerment awards Eskom was the recipient of two accolades at the event held on 25 April 2014, namely the Socio-economic Development award for the Eskom Development Foundation contractor academy, and the Enterprise and Supplier Development award for Group Commercial – supplier development and localisation
Mail & Guardian newspaper Eskom was voted as the Top Engineering Company by engineering students, and the second best by MBA and Professionals
Finweek Eskom was named the fourth most popular brand in South Africa
Our Guardians
Institute of Personnel Management Eskom’s human resources function was announced as the winner in the Human Resources Team of the Year category. The Acting chief Advisor for Strategy at the EAL won the HR Practitioner of the year award for her outstanding contribution to the field
SA Human Rights Commission Eskom was awarded the Golden Key Award for best practice by a public institution
Stars of Africa Eskom received the Stars of Africa 2013 Gold award in the Eskom Contractor Academy: Incubation category
African Utility Week Dr Steve Lennon received a lifetime achievement award for his outstanding contribution to the utilities industry at the African Utility Week’s Industry awards
Visionary CIO of the Year Eskom chief information officer (CIO), Sal Laher, was the winner of the prestigious Visionary CIO of the Year award. The award recognises an executive in all industries across South Africa who has demonstrated vision and leadership in using technology to support and grow business
Boss of the Year Ayanda Nakedi, Senior General Manager of the Renewables business unit was awarded the 2013 Boss of the Year award
General Counsel of the Year At the African Legal awards, Willie du Plessis, General Manager (Legal Specialist), was awarded the General Counsel of the Year award
Integrated reporting
Nkonki SOC Integrated Reporting In June 2013, Eskom emerged as the overall winner of the Nkonki SOC Integrated Report Awards 2013. Eskom also scooped several other awards in categories related to governance and the application of King III
Investment Analysts Society of Southern Africa At the 28th annual Investment Analyst’s Society awards, Eskom emerged as the winner for the best presentation in the market cap above R30 billion category
Association of Chartered Certified Accountants Eskom’s integrated report was the winner in the resources category
Ernst & Young Excellence in Integrated Reporting Eskom was adjudged an “Excellent Integrated Reporter” at the Ernst & Young 2013 inaugural Excellence in Integrated Reporting Awards event
Chartered Secretaries Southern Africa and JSE Limited Annual Report award In November 2013, Eskom emerged as the joint winner, alongside Transnet, in the state entities category
Department of Water Affairs Eskom was named as the runner-up in the 2013 Water Conservation and Water Demand Management Sector awards (mining, industry, power)




Institute of Management Consultants South Africa Eskom’s Group IT division received the award for the SAP project implementation
SAP AG Eskom achieved its independent SAP Centre of Excellence accreditation from SAP globally, with a score of 192 out of 200, making it one of only four companies to achieve this level of accreditation
Enterprise Mobility Forum Eskom won two Mobility awards – one for best enterprise solution for Distribution’s handheld solution for field workers and the second for best return on investment for a mobility solution


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